Nail Technician

Arch Amenities Group•New York, NY

20d

About The Position

The Nail Technician is responsible for performing nail care services while providing the highest quality of customer service. The technician performs services in accordance with established service guidelines, current licensure, guest expectations, and Arch Amenities Group standards. The position includes assessing service contraindications, maintaining safe and sanitary work practices, educating guests about products and services, and keeping work areas and client records appropriately maintained. The role requires working the assigned schedule, which may include nights, weekends, and holidays when the facility is open.

Requirements

Valid state license in nail services or other credentials required by the state.
Previous nail technician experience.
Customer service experience; spa experience is preferred.
Ability to build rapport with guests and explain treatments and services.
Excellent customer service skills and work ethic.
Efficient, well organized, able to handle multiple duties simultaneously, and a strong team player.
Energetic, enthusiastic, and motivational, with professional manner, discretion, and appearance.
Good verbal and written communication skills.
Comfort with recommending products.
Availability to work when the facility is open, potentially including nights, weekends, and holidays.
Ability to exert up to 20 pounds of force frequently and/or a negligible amount constantly to move light objects; may occasionally lift or move up to 25 pounds.
Ability to balance, stoop, kneel, crouch, reach, stand, walk, push, pull, lift, finger, grasp, use tactile sense, perform repetitive motions, see, hear, talk, and maintain visual acuity.

Nice To Haves

Customer service experience in a spa.

Responsibilities

Maintain Arch Amenities Group guest experience, mission, values, service expectations, and brand standards.
Follow Arch Amenities Group policies.
Perform nail services according to established guidelines and guest expectations, including nail grooming, polish application, massage, and exfoliation.
Perform menu treatments within the scope of current licensure.
Assess guest contraindications that may prevent a service.
Meet guest needs throughout each service and answer questions professionally and knowledgeably.
Use universal precautions when providing services.
Clean and disinfect equipment daily and keep work areas clean and properly set.
Maintain current knowledge of hand and foot nail care and available spa services; understand product ingredients and explain their benefits.
Recommend products for home use and suggest other beneficial spa treatments.
Begin and end treatments on time.
Work the assigned schedule and arrive and depart on time.
Inform the Spa Director or other management personnel about product needs.
Create and maintain client cards and treatment notes when appropriate.
Complete assigned side work and attend scheduled meetings and professional training.
Report incidents and accidents to a member of the management team.
Perform other duties as assigned.