S&P N. America IT Business Relationship Manager (BRM), CRM

Renewaire • Waunakee, WI

3d • Hybrid

About The Position

Are you passionate about transforming business challenges into innovative software solutions? Are you motivated to lead change enterprise wide, connecting business strategy with technology? If so, we're looking for you!
As part of our global IT team the Soler & Palau North American Business Relationship Manager (BRM) – CRM serves as the strategic liaison between IT and business units to ensure the organization maximizes value from its Customer Relationship Management (CRM) platforms. This role blends business analysis, relationship management, CRM expertise, and technology strategy to drive business outcomes, enhance customer experience, and support digital transformation initiatives.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in IT/business liaison, business analysis, CRM administration, or similar roles.
• Demonstrated experience with CRM platforms (e.g., Microsoft Dynamics 365, Salesforce, HubSpot).
• Strong understanding of CRM processes (sales, marketing, customer service, field service).
• Excellent communication, negotiation, and stakeholder management skills.
• Proven ability to translate business requirements into technical specifications.
• Experience with project management, Agile methodologies, and cross-functional collaboration.
• Analytical, strategic thinker with a customer-centric mindset.

Nice To Haves

• CRM certification (e.g., Dynamics 365 CE, Salesforce Administrator).
• Certifications in business analysis (CBAP), project management (PMP, PRINCE2) or agile methodologies (CSM, SAFe).
• Experience with integration tools (e.g., Power Platform, MuleSoft).
• Background in data analysis, reporting, or BI tools.

Responsibilities

• Act as the primary point of contact between IT and key business stakeholders for CRM-related initiatives.
• Develop a deep understanding of business goals, processes, and challenges to translate them into CRM capabilities and technology requirements.
• Build and maintain strong relationships with business leaders, ensuring alignment between IT strategy and business priorities.
• Advocate for business needs within IT while promoting IT capabilities to the business.
• Collaborate with business and technical teams to define the CRM roadmap, ensuring alignment with organizational strategy.
• Identify opportunities to leverage CRM tools (e.g., Dynamics 365, Salesforce) to enhance customer engagement, sales efficiency, marketing automation, and service performance.
• Drive adoption of CRM best practices and ensure consistent usage across the organization.
• Lead requirements elicitation, documentation, and validation for CRM enhancements and new features.
• Partner with IT delivery teams, developers, and vendors to ensure solutions meet business needs.
• Oversee the end-to-end lifecycle of CRM initiatives, including planning, testing, rollout, and change management.
• Develop and execute change management strategies to ensure successful CRM adoption.
• Coordinate training plans, user documentation, and communication to ensure smooth onboarding and ongoing engagement.
• Serve as an escalation point for CRM-related issues and improvement opportunities.
• Monitor CRM system performance and user experience, recommending enhancements and optimizing workflows.
• Ensure adherence to data governance, IT security, and compliance requirements.
• Track KPIs and produce reporting on CRM utilization, business impact, and project progress.

Benefits

• The opportunity to be a key figure in the digital transformation of a leading multinational company with a global presence.
• Challenging and innovative projects that will directly impact the efficiency and success of our operations.
• A diverse, collaborative work environment with a high level of autonomy.
• A competitive compensation package and attractive benefits.
• Extensive opportunities for professional development and continuing education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees