IT Business Relationship Manager

Booz Allen Hamilton•North Charleston, SC

2d•$52,900 - $108,000

About The Position

Act as the first point of escalation on behalf of the data center customers. Provide in-depth support and lead problem-solving and implementation efforts for mission owner applications. Be well-versed in engineering lifecycle processes and understand Data Center operations. Solve routine problems of limited scope and complexity and refer more complex issues to higher levels when needed.

Requirements

3+ years of experience in IT and data management
Experience using Microsoft Office tools, including Word, PowerPoint, and Excel
Knowledge of customer services and data center technologies
Ability to be detail-oriented and comfortable working in a fast-paced environment
Ability to be flexible and adapt to evolving processes and priorities
Secret clearance
Associate’s degree

Nice To Haves

Experience with network, systems administration, or systems engineering
Knowledge of commercial cloud environments such as AWS and Azure
Ability to be a self-starter who can manage their time and priorities successfully
Ability to be collaborative and work independently
Ability to be dedicated to completing projects in a timely manner
Possession of excellent communication skills
Possession of excellent organization skills

Responsibilities

Act as the first point of escalation on behalf of the data center customers.
Provide in-depth support and lead problem-solving and implementation efforts for mission owner applications.
Be well-versed in engineering lifecycle processes and understand Data Center operations.
Solve routine problems of limited scope and complexity and refer more complex issues to higher levels when needed.