MWR Custodial Worker (Housekeeper)

Commander, Navy Installations Command•Port Hueneme, CA

5d•Onsite

About The Position

This position is assigned to the MWR Recreational Lodging operation and Maintenance department at Naval Base Ventura County. MWR Recreational Lodging offers RV parks, vacation rentals, campgrounds, and other lodging accommodations. The purpose of the role is to provide quality, efficient housekeeping services to guests and guest areas while maintaining a high level of customer service. The incumbent performs routine and deep cleaning of lodging units and common areas; prepares rooms and supplies for guest use; handles linen and housekeeping equipment; reports maintenance issues, safety concerns, and valuables; and interacts professionally with guests and colleagues. Duties include operating and checking in-room appliances, maintaining room status records and housekeeping assignment sheets, and following program cleaning standards and safety protocols. The work may involve weekends and holidays, rotating shifts outside normal duty hours, and overtime or emergency recall. The position requires substantial physical activity, including lifting and carrying items weighing up to 45 pounds. Employees may be exposed to dirt, odors, and irritants from cleaning solutions; required personal protective equipment is provided.

Requirements

Meet Federal employment suitability requirements and successfully complete a background investigation, including fingerprint identification and background inquiry forms.
Successfully pass the E-Verify employment verification check and resolve any discrepancies as a condition of employment.
Satisfactorily complete a physical examination.
May be required to possess a valid state driver's license if travel to other facilities is required within the normal scope of duties.
Perform considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching, and climbing.
Lift, move, and carry supplies and equipment weighing up to 45 pounds without assistance; climb and descend stairs and properly placed stepladders as needed.
Know cleaning procedures and the proper use of cleaning equipment and approved chemicals, including familiarity with applicable Safety Data Sheets (SDS).
Know Recreational Lodging program standards.
Operate in-room appliances such as coffee makers, televisions, clock radios, and telephones.
Use Property Management System (PMS) and/or Point of Sale (POS) software to update room status using the in-room telephone system.
Accurately complete daily room status reports and housekeeping assignment sheets.
Interpret, carry out, and document cleaning in accordance with the Recreational Lodging Housekeeping Manual and program policy guidance.
Apply general cleaning knowledge to housekeeping tasks and safely use common hand and power tools.
Use sound judgment to schedule and prioritize work, honor No Service/Do-Not-Disturb requests, and comply with service follow-up and cleaning-frequency standards.
Communicate clearly and effectively in English, verbally and in writing, with management, staff, and guests.
Use required personal protective equipment for safety.
Comply with the Federal workplace drug-free requirement.
Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment.

Responsibilities

Clean lodging units, common areas, offices, bathhouses, laundry facilities, and other assigned spaces using daily service, checkout, deep-cleaning, and special-project standards.
Vacuum, sweep, and mop floors; dust, polish, clean, and move furniture; clean walls, fixtures, windows, blinds, curtains, and other interior surfaces.
Remove trash, place it in dumpsters, and replace trash liners.
Clean washers and dryers and check that they are operational.
Prepare rooms with the required amenities, consumables, non-consumables, linens, kitchen items, and bathroom supplies.
Remove and replace bed linens; inspect mattresses and pull-out sofas; and move or reposition beds as required.
Clean kitchen appliances, cookware, utensils, dishes, sinks, counters, cupboards, drawers, and related items; check that dishwashers are clean and working.
Clean bathrooms and replace bathroom terry, linens, and shower curtains.
Clean irons, ironing boards, luggage racks, and other room items, replacing or replenishing items as needed.
Ensure guest directories are clean and organized, TVs are programmed correctly, alarm clocks have backup batteries and are programmed, and room telephones are clean, programmed, and functioning.
Perform deep cleaning according to program standards, including refrigerator defrosting, window and drape cleaning, moving furniture to clean hidden areas, carpet treatment, and cleaning walls and woodwork.
Count, sort, inspect, and prepare linen for operational use; assess potentially contaminated linen using Blood Borne Pathogen criteria and follow MWR protocols.
Complete maintenance requests for broken, defective, or replacement-needed items.
Perform basic maintenance on vacuum cleaners, including cleaning and filter replacement as needed.
Maintain the cleanliness, inventory, and organization of housekeeping and linen carts.
Report guest valuables or damage left in rooms, and report unsafe, illegal, or suspicious activity to a supervisor.
Interact professionally with guests and team members, answer questions about hotel facilities, and provide information about on-base and local attractions.
Coordinate with the front desk about lost-and-found items and record relevant information to help return items to guests.
Maintain control of assigned keys and promptly report key-related issues to a supervisor.
Use property management and/or point-of-sale software to update room status and accurately complete daily room status reports and housekeeping assignment sheets.
Schedule and prioritize assignments to honor No Service/Do-Not-Disturb requests while following required service follow-up and cleaning frequencies.