Custodial Worker (Housekeeper)

Commander, Navy Installations Command•Annapolis, MD

13d

About The Position

The Custodial Worker provides quality, efficient housekeeping services to guests and guest areas while maintaining a high level of customer service. The role involves routine, checkout, deep-cleaning, and special-project assignments in accordance with lodging program standards. Work includes cleaning guest rooms and common areas, preparing and inspecting linens, maintaining housekeeping carts and equipment, reporting maintenance needs and safety concerns, and communicating professionally with guests and team members. The position requires substantial physical activity and may involve exposure to outdoor weather, dirt, odors, and cleaning-solution irritants. Personal protective equipment is provided and must be used.

Requirements

Pass all applicable records and background checks.
Successfully pass E-Verify employment verification; resolve any discrepancies as a condition of employment.
Use Direct Deposit/Electronic Funds Transfer for salary payments.
Know cleaning procedures and the proper use of cleaning equipment and approved chemicals, including familiarity with Safety Data Sheets.
Know how to operate in-room appliances such as coffee makers, televisions, clock radios, and telephones.
Use Property Management System software to update room status through the in-room telephone system.
Accurately complete daily room-status reports and housekeeping assignment sheets.
Interpret, perform, and document cleaning in accordance with the NGIS Housekeeping Manual and program policy guidance.
Apply general cleaning knowledge to complete housekeeping tasks.
Safely and properly use common hand and powered tools.
Use sound judgment to schedule and prioritize assignments, honor No Service/Do-Not-Disturb requests, and follow program standards for in-person service follow-up and cleaning frequency.
Navigate web-based Learning Managed System software and complete online and e-learning training.
Communicate clearly and effectively in English, verbally and in writing, with management, staff, and guests.
Perform considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching, and climbing.
Perform unassisted lifting, moving, and carrying of supplies and equipment weighing up to 45 pounds; assisted handling of heavier items may be required.
Climb and descend stairs and properly placed stepladders when required.
Work weekends and holidays and rotating shifts, potentially outside normal duty hours; may be required to report during inclement weather or national-security situations if designated ALPHA personnel.

Responsibilities

Perform daily, checkout, deep, and special-project cleaning according to lodging program standards.
Vacuum, sweep, and mop floors; dust, polish, clean, and move furniture; remove trash and replace liners.
Restock guest rooms with required amenities, consumables, linens, kitchen supplies, and bathroom supplies.
Replace bed linens and inspect mattresses and pull-out sofas; move or reposition beds when required.
Clean room surfaces, fixtures, windows, window coverings, appliances, kitchen items, bathrooms, laundry appliances, electronics, and guest-room equipment.
Clean common areas, including vending and ice-machine rooms, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, offices, lounges, storerooms, and storage spaces.
Complete deep-cleaning tasks such as defrosting refrigerators, cleaning windows, cleaning or replacing drapes, moving furniture to clean hidden areas, treating carpets, and cleaning walls and woodwork.
Count, sort, inspect, and prepare linens for operational use; assess potentially contaminated linens using Blood Borne Pathogen criteria and follow applicable NGIS protocols.
Submit maintenance requests for broken, defective, or replacement-needed items.
Perform basic routine maintenance on vacuum cleaners, including cleaning and replacing filters as needed.
Maintain the cleanliness, inventory, and organization of housekeeping and linen carts.
Report guest valuables or damage left in the open, and report unsafe, illegal, or suspicious activity to the Supervisor.
Interact professionally with guests and team members, answer questions about hotel facilities, and provide information about on-base and local attractions.
Communicate lost-and-found information to the front desk and document relevant details to help return items to guests.
Maintain control of assigned keys and immediately report key-related issues to the Supervisor.