MV COMPLIANCE EXAMINER - 76005353 1
About The Position
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.
Requirements
- Knowledge of automotive parts and repairs
- Skill operating personal computers, including Microsoft Word and Excel
- Skill in dealing with customers from varied backgrounds in stressful public contact situations effectively and efficiently in a tactful and courteous manner
- Skill collecting and reviewing data
- Skill performing investigative work
- Skill in understanding, interpreting, and applying rules, regulations, policies, and procedures
- Skill in preparing accurate and complete written reports
- Skill evaluating applications for licensure or permitting
- Skill preparing correspondence
- Knowledge of the Florida Real-Time Vehicle Information System (FRVIS)
- Ability to handle cash, make correct change and follow money handling procedures
- Skill in recording information and maintaining tracking logs
- Ability to operate a motor vehicle
- Drivers license required
- Out-of-town travel may be required
- Ability to stand for extended periods of time
- Ability to kneel
- Ability to crouch
- Ability to stoop
- Ability to crawl
- Ability to bend
- Ability to climb
- Ability to lift up to 20 pounds
- Required to wear a division uniform
Nice To Haves
- Professional work experience composing, drafting, or preparing written correspondence
- One or more years of professional customer service experience dealing with customer complaints inquiries and/or problem resolution
- Professional work experience investigating and/or researching and compiling information
Responsibilities
- Investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships
- Responsible for preparing administrative cases
- Conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers
- Assists existing and prospective dealers with the licensing process
- Inspects all initial dealer locations within an assigned territory
- Enforces laws related to titles, registrations, and liens with Florida licensed dealers
- Verifies vehicle identification numbers
Benefits
- Paid Parental Leave
- Annual and Sick Leave Package
- Nine Paid Holidays
- State Health and Life Insurance
- Educational Benefits
- Contributory Retirement Plan
- Competitive medical and life insurance
- Retirement benefits
- Ample vacation and sick leave
- Paid holidays
- Educational assistance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
