HIGHWAY SAFETY SPECIALIST (WT: MV COMPLIANCE EXAMINER) - 76002356

State of Florida•Sebring, FL

About The Position

This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Requirements

Knowledge of automotive parts and repairs.
Skill in using personal computers, including Microsoft Word and Excel.
Skill in providing excellent customer service including working with varying customers in stressful situations while effectively and efficiently completing transactions in a tactful and courteous manner.
Skill collecting and reviewing data.
Skill in performing investigative work.
Ability to understand, interpret, and apply rules, regulations, policies, and procedures.
Skill in preparing accurate and complete written reports.
Skill evaluating applications for licensure or permitting.
Skill preparing correspondence.
Knowledge of the Florida Real-Time Vehicle Information System (FRVIS).
Ability to handle cash, make correct change and follow money handling procedures.
Skill in recording information and maintaining tracking logs.
Ability to operate a motor vehicle.
This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Out-of-town travel and occasional overtime may be required (including Saturday and Sunday).
This position works in both controlled indoor environments, as well as outdoors (exposed to weather and inside enclosed vehicles or equipment) and requires standing for extended periods of time, kneeling, crouching, stooping, crawling, bending, climbing and the ability to lift up to 20 pounds.
Incumbents will be required to wear a division uniform.

Nice To Haves

Professional work experience composing, drafting, or preparing written correspondence
One or more years of professional customer service experience dealing with customer complaints inquiries and/or problem resolution
Professional work experience investigating and/or researching and compiling information
Microsoft Office (Word/Excel)
Florida Real Time Vehicle Information System (FRVIS)
Automotive industry including parts/repair
Analyzing information for accuracy and/or compliance
Working in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector’s office
Experience providing consultative services (reviewing info and providing advice)
Tracking, recording and maintaining information or case logs
Conducting investigations or interviews
Investigative writing

Responsibilities

Investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases.
Conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers.
Assists existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory.
Enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.