About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. This position reports directly to the Regional Administrator and is responsible for serving as a liaison with the Tax Collectors and staff for the Division of Motorist Services regarding registrations, titles, and other areas of concern to include monitoring investigations involving fraud and providing consultation on inventory and accountable items sold and delivered to the public. This position is responsible for assisting with mandatory training, conducting on-site visits to dealer locations, implementing corrective action plans, and assuring compliance with federal, state, and agency policy and procedures.

Requirements

  • Skill in the operation of personal computer applications, including Microsoft Word and Excel
  • Ability to communicate effectively with internal and external customers
  • Ability to prepare investigative reports
  • Ability to work independently
  • Ability to prepare correspondence and reports
  • Ability to establish and maintain effective working relationships with others and communicate in a tactful and courteous manner
  • Ability to research and apply motor vehicle titles and registration, policies regulations and procedures
  • Skill in using Real-Time Vehicle Information System (FRVIS)
  • Knowledge of automotive parts, repairs and mobile homes
  • Have and maintain a valid driver’s license in good standing (no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment; no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment)
  • Ability to stand for extended periods of time
  • Ability to kneel, crouch, stoop, crawl, bend, climb
  • Ability to lift up to 20 pounds
  • Required to wear a uniform

Nice To Haves

  • Experience with Microsoft Word and Excel
  • Experience with Investigative report writing
  • Experience Researching and applying rules, regulations, policies, and procedures
  • Experience Conducting meetings and/or training programs
  • Experience with Customer service including inquiries and complaints
  • Experience with Florida Real Time Vehicle Information System (FRVIS)
  • Related experience in automotive parts and repair

Responsibilities

  • Serving as a liaison with the Tax Collectors and staff for the Division of Motorist Services regarding registrations, titles, and other areas of concern
  • Monitoring investigations involving fraud
  • Providing consultation on inventory and accountable items sold and delivered to the public
  • Assisting with mandatory training
  • Conducting on-site visits to dealer locations
  • Implementing corrective action plans
  • Assuring compliance with federal, state, and agency policy and procedures

Benefits

  • Paid Parental Leave
  • Annual and Sick Leave Package
  • Nine Paid Holidays
  • State Health and Life Insurance
  • Educational Benefits
  • Contributory Retirement Plan
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