Mutuel Supervisor (Summer 2026)

Churchill Downs Incorporated•New Kent, VA

15h•Onsite

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Virginia Horseplay, Roseshire Gaming Parlor and The Rose Gaming Resort. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARY Responsible for supervising Mutuel Tellers and supporting the daily operation of mutuel wagering activities to ensure efficient, accurate, and guest-focused wagering operations during live racing events.

Requirements

Ability to provide exceptional guest service in a fast-paced environment.
Strong leadership, communication, and interpersonal skills.
Excellent cash handling and reconciliation skills.
Strong attention to detail and ability to maintain accuracy under pressure.
Ability to effectively prioritize tasks and manage multiple responsibilities simultaneously.
Ability to exercise sound judgment and make decisions in a fast-paced operational environment.
Basic computer proficiency and ability to learn wagering systems and related technology.
High school diploma or equivalent required.
Previous cash handling experience required.
Must obtain and maintain a valid racing license.

Nice To Haves

Previous wagering, gaming, banking, cashiering, or related experience strongly preferred.
Prior supervisory or leadership experience preferred.
Other combinations of education and experience may be considered.

Responsibilities

Supervises and supports Mutuel Tellers during live racing operations to ensure efficient and accurate wagering transactions.
Provides leadership and direction to seasonal mutuel staff while promoting a positive, team-oriented work environment.
Assists with staffing assignments, break schedules, and workstation coverage to maintain operational efficiency.
Ensures tellers provide outstanding guest service through fast, friendly, and professional interactions.
Assists with opening and closing procedures, including verifying teller banks, balancing cash drawers, and reconciling discrepancies.
Monitors wagering operations to ensure compliance with company policies, racing regulations, and internal controls.
Assists with troubleshooting wagering equipment issues and coordinates resolution as appropriate.
Responds to guest concerns and resolves issues within the scope of authority while escalating concerns as needed.
Conducts coaching and provides real-time feedback to team members regarding performance, service standards, and operational expectations.
Collaborates with Mutuel leadership and other departments to ensure smooth racing operations and guest experience.
Maintains accurate records and communicates operational concerns, staffing needs, and other relevant information to leadership.
Performs Teller duties as needed based on operational requirements.
Performs other related duties as assigned.