SUPERVISOR - MUTUEL

Century Casinos Inc • New Cumberland, WV

2h • $0 - $10 • Onsite

About The Position

The Mutuel Supervisor assists in overseeing the daily operations of the pari-mutuel wagering, adherence to regulatory standards, and exceptional customer service.

Requirements

• Previous cash handling experience preferred.
• Must be capable to implement the WV rules of Racing.
• Confidentiality of procedures and information is a must.
• Basic knowledge of computer operations.
• Excellent communication skills.
• Must be committed to 100% customer service.
• Must be able to comprehend a Union contract.
• Must be well organized and detail oriented and be able to multi-task.
• Must be able to work flexible hours, including nights, weekends, and holidays.
• Must be at least 21.
• Must be able to pass a background investigation and obtain and maintain a WV Racing License.

Responsibilities

• Ensure that all betting transactions are processed accurately and in compliance with regulatory and company policies.
• Monitor wagering activity and escalate any unusual behavior or technical issues to appropriate management or departments.
• Provide daily operational support, including opening/closing procedures.
• Resolve customer disputes or escalate complex issues to the Mutuel Manager as necessary.
• Maintain a clean, organized, and secure environment.
• Work in coordination with Risk Management and Compliance teams to ensure proper documentation and incident reporting.
• Report shortages and overages to the Mutuel Manager.
• Handle large sums of money.
• Perform all other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED