Mutual Fund Broker Trading Lead Specialist

KeyBank•Brooklyn, OH

1d•Hybrid

About The Position

This role works closely with brokers and external investment managers who handle mutual fund trades for trust clients. The position enters trade instructions into the bank’s system, manages related fund movements, and ensures transactions are accurately recorded and balanced. It also handles events such as fund mergers and liquidations and performs quality checks to ensure timely, accurate processing. The specialist monitors and confirms trades through industry platforms, resolves settlement and system issues, and maintains accurate records by comparing internal data with broker statements. The role also supports daily departmental operations by managing shared mailboxes, updating procedures, testing system upgrades, and providing backup coverage for other desks. It requires strong attention to detail, the ability to work independently, and an understanding of financial systems and workflows. The role is located at 4900 Tiedeman Road in Brooklyn, Ohio. Onsite work is required during training; after training, the position is hybrid, with two days onsite each week. Hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
Experience working in an operations or office environment.
Strong attention to detail and commitment to accuracy.
Self-motivated, with the ability to work independently and manage tasks with minimal supervision.
Demonstrated success in collaborative, team-oriented environments.
Ability to identify and resolve problems effectively.
Excellent organizational and time-management skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced setting.
Ability to learn quickly and grasp complex processes and systems.
Consistent demonstration of Key’s core values in daily work.

Nice To Haves

Knowledge of Key systems: Global Plus, Global Office, and Fidelity Wealthscape.
Four-year degree in Business or Finance.
Experience in Mutual Fund Operations.
Experience in Trust Operations.

Responsibilities

Handle calls from brokers and external managers trading mutual funds for trust clients.
Enter broker trade instructions into the Global Plus custody system and manage related wire transfers.
Balance daily cash activity associated with broker trades and reconcile account records with brokerage statements.
Process mutual fund corporate actions, including mergers and liquidations, and quality-check receipts and distribution transfers within required service timelines.
Confirm EB Collective Fund trades through Fund/SERV and monitor large liquidations.
Ensure proper trade settlement through NSCC and resolve transmission or system issues.
Validate and post mutual fund activity from brokerage statements, research discrepancies, complete annual audits, and maintain current broker information.
Monitor department and digital mailboxes.
Cross-train to provide coverage for other desks.
Participate in system-upgrade testing and maintain procedures.
Support specialized retirement fund processes for 401A, 403B, and 457 plans.