Mutual Fund Trader
About The Position
The Mutual Fund Trader provides subject matter expertise in Mutual Fund, UIT, and Precious Metals products and operational functions. The primary focus is delivering an extraordinary service experience and providing operational trading support to financial advisors, staff, and their clients in an inbound call center environment. The role also provides backup support to internal support desks, including Equity Trading, Enhanced Trading, and Trading Operations. Success requires collaboration, a client focus, adaptability to competing priorities, and a commitment to creativity and continuous improvement.
Requirements
- At least 3 years of financial services experience, preferably in Trading.
- Series 7 and Series 63 (or Series 66) licenses required.
- Registration in all U.S. states and territories required upon hire.
- Proficiency in standard computer use and software skills, with the ability to follow audible troubleshooting instructions when necessary.
- MS Office skills.
- Attention to detail.
- Ability to work with other departments.
- Analytical and communication skills.
- Ability to work independently and within a group setting.
- Ability to work in a fast-paced, deadline-driven environment.
Nice To Haves
- Knowledge of Mutual Fund, UIT, and Precious Metals markets.
- Knowledge of trading regulations and requirements.
- General knowledge of equities and bond markets.
- Experience with Beta, Morningstar, Siebel, or ClientWorks.
- Series 24; preferred but not required.
- Knowledge of VBA macros.
Responsibilities
- Support advisors, clients, and internal business partners with trading inquiries, including order placement, research, corrections, and systems troubleshooting involving trading products.
- Assist internal employees through knowledge sharing, escalation support, and resolution of problems.
- Participate in weekly team huddles and bi-monthly staff meetings to build trust, respect, and cooperation among team members.
- Build and leverage relationships with internal LPL departments, third-party vendors, transfer agents, and sponsors to support escalations, improve processing pain points, mitigate firm risk, and prevent trading compliance violations.
- Act as a liaison for Financial Advisors with inquiries about mutual fund or UIT prospectuses, or assistance navigating LPL’s trading platform and resources.
- Identify risk, analyze procedures, and work with managers to resolve procedural gaps; determine when a technology incident should be raised for further investigation.
- Use a consultative approach to identify opportunities to increase operational efficiency and improve the Advisor and client experience.
- Coordinate with internal teams, mutual fund sponsors, and transfer agents to address trade-related issues and pain points and improve processes.
- Work toward positive outcomes for Advisors and clients while minimizing the likelihood of recurring negative experiences.
- Investigate complex situations to identify root causes and determine economical solutions.
Benefits
- 401(k) matching
- Health benefits
- Employee stock options
- Paid time off
- Volunteer time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
