Mutual Fund Trader

LPL Financial•Tempe, AZ

About The Position

The Mutual Fund Trader provides subject matter expertise in Mutual Fund, UIT, and Precious Metals products and operational functions. The primary focus is delivering an extraordinary service experience and operational trading support to financial advisors, staff, and clients in an inbound call center environment. The role also provides backup support to internal desks, including Equity Trading, Enhanced Trading, and Trading Operations. Success requires collaboration, client focus, adaptability to competing priorities, and a commitment to creativity and continuous improvement.

Requirements

At least 3 years of financial services experience, preferably in Trading.
Series 7 and Series 63 (or Series 66) required.
Registration in all U.S. states and territories required upon hire.
Proficiency in standard computer knowledge, including software skills, and ability to follow audible troubleshooting instructions if needed.
MS Office skills required.
Attention to detail.
Ability to work with other departments.
Analytical and communication skills.
Ability to work independently and within a group setting.
Ability to handle a fast-paced, deadline-driven environment.

Nice To Haves

Knowledge of Mutual Fund, UIT, and Precious Metals markets.
Knowledge of trading regulations and requirements.
General knowledge of Equities and Bond markets.
Experience with Beta, Morningstar, Siebel, and ClientWorks.
Series 24 (preferred but not required).
VBA macros knowledge.

Responsibilities

Support advisors, clients, and internal business partners with trading inquiries, including order placement, research, corrections, and systems troubleshooting involving trading products.
Assist internal employees through knowledge sharing and escalation support, and ensure problems are resolved.
Participate in weekly team huddles and bi-monthly staff meetings to build mutual trust, respect, and cooperation among team members.
Build and leverage relationships with internal LPL departments, third-party vendors, transfer agents, and sponsors to assist with escalations, improve processing pain points, mitigate firm risk, and safeguard against trading compliance violations.
Act as a liaison for Financial Advisors with inquiries about mutual fund/UIT prospectuses or assistance navigating LPL’s trading platform and resources.
Identify risk, analyze procedures, and work with managers to resolve procedural gaps; when applicable, determine whether a Technology incident should be raised for further investigation.
Take a consultative approach to identify opportunities to increase operational efficiency and improve the Advisor/client experience.
Coordinate with internal teams, mutual fund sponsors, and transfer agents on trade-related issues and pain points, and take action to improve processes.
Work to ensure positive outcomes for Advisors and clients while minimizing the possibility of recurring negative experiences.
Work through complex situations to understand root causes and determine economical solutions.