Museum Guest Services-Part-Time/Limited-Term

Brown County•210 Museum Pl. Green Bay, WI

3d•Onsite

About The Position

Under the general direction of the Visitor Engagement Coordinator, the part-time, limited-term Guest Services position supports the Neville Public Museum by providing friendly service, current product knowledge, and a positive guest experience. Services include Museum admissions, information about current and future exhibits and daily programs, and support in other areas as needed. The position is approximately 18 hours per week. The role operates the Museum front desk, assists guests and facility rental clients, provides information about the Museum and local attractions, handles ticket and membership sales, and helps maintain a safe, clean, and welcoming environment. It also supports third-party events and responds to visitor concerns in accordance with Museum policies and procedures.

Requirements

Must be at least 18 years of age.
High school diploma, or enrollment in high school or a GED program with passing grades, or an equivalent combination of education, training, and experience.
General knowledge of basic math and reading.
General knowledge of proper hygiene and health.
Customer relations and organizational skills.
Ability to interact well with a wide range of people and personalities, both within and outside the Museum.
Ability to perform medium manual labor.
Ability to operate a cash register.
Strong attention to detail and customer-service orientation.
Strong oral and written communication skills.
Ability to follow detailed oral and/or written instructions.
Ability to think independently and take initiative while working as part of a team in a dynamic environment.
Ability to maintain accurate and current records.
Proactive mentality and comfort working in a results-driven workplace.
Ability to answer inquiries, address complaints, and give directions effectively, tactfully, and courteously.
Ability to establish and maintain effective working relationships with staff, volunteers, and the public.
Ability to recognize the importance of responsibility, authority, and accountability.
Ability to work the required hours of the position.
Willingness to work non-traditional hours and weekends.

Responsibilities

Operate the Museum’s front desk and provide positive customer service to Museum guests and potential facility rental clients.
Provide general information about the Museum, exhibitions, upcoming events, and local attractions and venues.
Create meaningful connections and fulfilling experiences for guests while following Museum policies, systems, and procedures.
Facilitate daily admission ticket sales for rotating exhibitions and membership sales.
Understand the Museum’s daily schedule.
Set up and tear down third-party events as directed by the Guest Services Coordinator.
Handle visitor concerns, comments, and complaints with grace; report ticket or admissions complaints to the Guest Services Coordinator.
Write incident reports when necessary.
Perform light maintenance, including perimeter checks to ensure guest safety.
Perform light housekeeping in and around the Museum, including temporary exhibits, first-floor restrooms, and the Discovery Room; restock materials during periods of high guest traffic.
Monitor the Museum building, galleries, and property, and report anything out of the ordinary while following applicable safety requirements.
Promote a healthy work environment for Guest Services Associates.