Museum Guest Relations Associate - MOCA

University of North Florida•Jacksonville, FL

16d•Onsite

About The Position

The Guest Relations Associate acts as the first point of contact for visitors to the museum at the guest relations desk. The Guest Relations Associate is stationed at the guest relations desk and is responsible for welcoming guests, handling admission and membership sales transactions, special event staffing, and managing general customer service needs. The Guest Relations Team and MOCA Ambassadors play a key role in animating the museum’s mission which is to “promote the discovery, knowledge, and advancement of the art, artists, and ideas of our time”. Cannot be a current UNF student for this position type.

Requirements

Minimum of 1 year of retail and/or customer service environment with a working knowledge of cashiering, receipt processing, and end of day reconciliation.
English proficiency
Exceptional customer service skills
Excellent communication skills
Passion for museums, art history, and contemporary art
Capable of dynamic interactions and conversations with the public, including UNF communities as well as children, youth, and adults
Strong desire to work collaboratively
Highly reliable, dedicated, responsive to email communication, and punctual
Ability to multi-task and be comfortable working in high traffic areas
Willing to work evenings and weekends
Must be proficient in Microsoft Office Suite applications (Word, Excel, Outlook, etc) and working knowledge of QuickBooks, Access and PowerPoint
Knowledge of point of sale (POS) system
Experience in using and/or training on computerized accounting system, computer software to include the ability to create and maintain spreadsheets and databases
This position requires a background check.
In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee" pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Nice To Haves

Cannot be a current UNF student for this position type.

Responsibilities

Provide excellent customer service, greeting customers and orienting them to the museum.
Provide solutions to visitors and inquiries at the front desk in person, via phone and email.
Cross-trained to act be posted in the galleries in addition to front desk and serve as docents and lead meaningful conversation in gallery discussions and push visitors to experience art from a range of perspectives.
When in the galleries is responsible for supervising the galleries and engaging guests with additional information about current exhibitions and museum collections.
Engage visitors with additional information regarding exhibitions and museum programs.
Assist with selling museum memberships to returning visitors.
Assist in conducting surveys and post program feedback.
Follow museum visitor check in policies and procedures.
Provide general museum information regarding upcoming exhibitions and events.
Keep an accurate register, manage daily admissions and the QuickBooks REVEL POS software.
Maintain records and spreadsheets of museum attendance for monthly, quarterly, and annual reports.
Maintain stocks of informational brochures for guests and rotate or replenish as needed.
Attendance at initial and ongoing team training sessions is required.
Supervise galleries to ensure proper visitor guidelines are followed.