Museum Gift Shop Manager

Arizona Department of Administration•Phoenix, WA

3d•Onsite

About The Position

The Museum Gift Shop Manager leads the hands-on daily operations of the Arizona Capitol Museum Gift Shop, onsite and online, ensuring excellent customer service and efficient processes. The manager promotes Gift Shop initiatives and works with Museum management to promote exhibits, events, and other offerings across social media, digital, and print platforms. This is not a remote position. The role is 40 hours per week, Monday through Friday between 8 a.m. and 5 p.m. Occasional seasonal Saturday hours and other special after-hours or weekend events are required.

Requirements

Strong experience and knowledge in retail sales and merchandising.
Knowledge of retail management, specialty merchandising, and product development.
Organizational skills, financial acumen, and operational discipline.
Written, oral, and interpersonal communication skills.
Ability to work in a fast-paced environment with shifting priorities.
Ability to work independently and collaboratively in a small-team environment.
Ability to interact comfortably with visitors, especially international tourists and children.
Creativity in merchandising and product development.
Friendly and professional approach to working with visitors and teammates.
High level of integrity, adaptability, creativity, and resourcefulness.
All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
If driving or use of a vehicle is an essential function of the job for State business, the stated Driver’s License Requirements apply.

Nice To Haves

At least 2 years of progressive retail experience, preferably in cultural institutions or destination retail environments.
Experience establishing and maintaining artist or vendor relationships.
Experience operating social media platforms and developing content and design.
Interest in history, arts, and culture.

Responsibilities

Greet Gift Shop guests, answer questions, and resolve customer concerns.
Handle daily financial transactions using advanced point-of-sale systems; maintain inventory data and cash controls; and manage end-of-day reconciliations.
Prepare daily sales reports and deposits, as well as monthly sales tax reports.
Oversee the annual fiscal year-end inventory count and serve as the main contact for the annual Payment Card Industry audit.
Collaborate with Museum management on retail initiatives and product development, including artist collaborations, custom merchandising, and exhibition-related items.
Keep order records and procure merchandise and supplies as needed.
Maintain visual merchandising standards through strategic placement, signage, and in-store campaigns, and keep the stockroom organized and tidy.
Manage the Gift Shop's online store and fulfill orders promptly and accurately.
Work with state agencies to facilitate “Fly a Flag at the Capitol” requests.
Work with Museum management to develop and execute the Museum's marketing strategy.
Create marketing materials and content for the Gift Shop website and other online platforms.