Municipal Enforcement Officer II

City of Edmonton • Edmonton, AB

7d • CA$40 - CA$53 • Hybrid

About The Position

Enhance the livability of the City of Edmonton through a career that's not just about enforcement. It's about improving the quality of life for the citizens of Edmonton, and being a public ambassador and change agent. Working with neighbourhoods, citizens and businesses, you will promote behavioural change through problem solving and various enforcement methods, ensuring community standards are maintained through the inspection and enforcement of municipal bylaws. Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.

Requirements

• Completion of a recognized 2 year Diploma related to Police Studies, Security, Criminology, or a related diploma is required
• A minimum 3 years of strong customer service experience is required
• A minimum 1 year of diverse bylaw and/or law enforcement experience is required
• Ability to pass an internal training program which includes Officer Safety tactics
• Knowledge of investigative techniques, bylaws, enforcement powers and authority, court proceedings, and rules of evidence
• Ability to exercise sound judgment, discretion, professionalism, and diplomacy in dealing with the public
• Effective in-person conflict resolution and investigative skills; ability to deal effectively with sensitive issues on a continuous basis is required
• Demonstrated understanding of racism and discrimination as it pertains to enforcement, and how bias can influence behaviour and decisions
• Must be professional and respectful during confrontational and hostile situations
• Excellent verbal and written communication skills, including public speaking, report writing, letter composition, stakeholder agency presentations, and court presentations
• Ability to manage a high volume workload, effectively organize, prioritize and re-prioritize work
• Proficiency with Google applications, Microsoft Office and enforcement database systems
• Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
• First Aid, CPR and AED certificates are required
• Hire is dependent on a recent Police Information Check satisfactory to the City of Edmonton, and there may be a cost associated with this requirement
• Valid Alberta Class 5 driver's licence (or provincial equivalent)
• Use of personal vehicle required. Must obtain business auto insurance for personal vehicle use on City business

Nice To Haves

• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Responsibilities

• Resolve complex situations, conduct investigations, and interpret and apply multiple bylaws and legislation
• Educate citizens and promote community stewardship for property standards, licensing bylaws and specialty enforcement initiatives
• Conduct investigations to verify and satisfy appropriate legislative and regulatory provisions
• Generate compliance and cooperation by educating the public through explanation of bylaws, policies and procedures
• Apply appropriate enforcement actions: issue written or verbal warnings, violation or specified penalty tickets and clean up orders
• Respond to and process a high volume of complaints
• Collect evidence to support each investigative file
• Prepare reports and court briefs; provide evidence in court as required
• Other duties as assigned

Benefits

• May be eligible for a hybrid work arrangement
• Hours of Work: 33.75 or 40 hours per week
• Salary Range: $39.836 - $49.960 (Hourly); $83,177.570 - $104,316.480 Annually (40) or $42.157 - $52.869 Hourly; $74,270.090 - $93,141.960 Annually (33.75)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree