Multifunctional Field Technical Support (MFTS) Specialist - Kuwait (contingent 045)

SPS - Systems Products Solutions, Inc.•Huntsville, AL

1d•Onsite

About The Position

Provides installation, maintenance, sustainment, and operational support for Biometric Collection Capability (BCC) systems deployed across military environments. This role ensures the reliability and performance of biometric hardware and software systems supporting Army fielding and sustainment operations.

Requirements

Experience with the Army’s Total Package Fielding (TPF) process, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support.
Experience installing, maintaining, and repairing electronic and mechanical systems.
Proficiency in data entry and operation of Android and Windows systems.
Knowledge of databases and networking fundamentals.
Familiarity with biometric technologies including fingerprint, iris, facial, and voice recognition systems.
Strong troubleshooting and problem-solving skills for hardware and software systems.
Ability to work in both field and garrison environments with minimal supervision.
Strong attention to detail and ability to maintain accurate technical documentation.
Secret security clearance, required.
Bachelor’s Degree in a relevant discipline or two (2) additional years of relevant experience.
Five (5) years of relevant experience providing technical support.
Secret clearance.

Nice To Haves

Experience supporting BCC systems or other government biometric collection platforms.
Experience providing field support in CONUS and OCONUS environments.
Familiarity with government standards for biometric data collection and system security.
Experience delivering technical training to end users in operational environments.

Responsibilities

Install and configure BCC devices at various military locations, including both mobile and static systems.
Support the Army’s Total Package Fielding (TPF) process, including New Equipment Fielding (NEF), New Equipment Training (NET), Platform Integration (PI), and Technical Field Support.
Perform routine maintenance, troubleshooting, diagnostics, and repairs of biometric hardware and software systems to ensure optimal performance.
Provide technical support to end users, including resolving operational issues and ensuring effective use of biometric equipment.
Conduct user training on the proper operation and maintenance of biometric collection devices and systems.
Assist with the collection, processing, and management of biometric data while ensuring accuracy, integrity, and compliance with applicable standards and regulations.
Maintain accurate and detailed records of installations, maintenance actions, repairs, upgrades, and system configurations.
Utilize Android and Windows systems to perform data entry, system updates, and operational support tasks.
Apply knowledge of databases and networking concepts to support system connectivity and performance.
Travel to military installations and field locations as required to perform installation, maintenance, training, and technical support duties.
Adhere to the company’s AS9100 and QMS policies, procedures and guidelines.
Other duties as assigned.