Dedicated Executive Support Specialist - Contingent

ARES Enterprise•Los Angeles, CA

2d•Onsite

About The Position

The Dedicated Executive Support Specialist provides high-touch, hands-on IT field support to senior leadership, General Officers, Executive Directors, and senior staff within the Command Section. Embedded in the executive suite, the specialist independently manages, installs, updates, and troubleshoots hardware, software, and mobile devices to maintain uninterrupted technical operations. The role requires technical expertise, continuous responsiveness, self-direction, discretion, and a high level of professionalism. The position provides Tier 1 and Tier 2 support, manages executive IT assets, prepares devices and remote-access systems for leadership travel, supports business and collaboration applications, and delivers tailored user instruction. The specialist also gathers feedback and recommends process and technology improvements, manages priority tickets in ServiceNow, and coordinates escalations to specialized teams. Immediate availability is required during core business hours, with on-call support for urgent after-hours and weekend mission needs. Core business hours are Monday–Friday, 0600–1800 local time, with standard on-site presence from 0700–1600. The role requires 24/7 on-call availability for urgent mission and after-hours response.

Requirements

Active Top Secret (TS) security clearance.
Meet DoD 8140/DCWF requirements for Technical Support Specialist (411), Intermediate level.
Hold an applicable DoD 8140/8570-approved IAT Level II certification, such as Security+ CE, CySA+, GSEC, or CCNA Security, or achieve full compliance within 45 business days of hire.
Complete Total Force Awareness Training (TFAT) and the DAU Technical Support Specialist (411) Intermediate playlist within 45 business days.
Hands-on experience in Tier 2 desktop administration, software support, hardware troubleshooting, Active Directory management, and mobile device management (MDM).
Demonstrated record of supporting VIPs, executives, or military flag officers with high customer-service standards, strong verbal and written communication, and professional appearance.
Immediate availability during core business hours and 24/7 on-call availability for urgent mission and after-hours response.

Nice To Haves

Prior experience supporting DoD, U.S. Air Force, or U.S. Space Force executive front-office environments.
Experience administering executive mobile frameworks, including Blackberry Works, Microsoft Intune, or BYOAD.
Working knowledge of ServiceNow (EITSM), Cyberspace Infrastructure Planning System (CIPS), and the Microsoft DAF365 SharePoint Online environment.
Experience supporting VTC/AV systems in executive spaces, including MS Teams, Cisco Codec, and secure video conferencing.

Responsibilities

Provide embedded Tier 1/Tier 2 technical support to executive leadership and senior staff, including hands-on troubleshooting, configuration, and issue resolution.
Provision, deploy, maintain, and troubleshoot executive IT assets, including laptops, desktops, tablets, monitors, printers, projectors, and iOS/Android smartphones.
Ensure executive devices have network connectivity, access to shared resources, and appropriate system security.
Prepare and verify executive laptops, mobile devices, peripherals, and remote-access systems before senior leadership travel.
Resolve user and software issues involving productivity suites, operating systems, specialty applications, database tools, and agile/web collaboration software.
Provide tailored, hands-on instruction to executive leadership on software, hardware, wireless devices, and collaboration tools.
Gather functional feedback from executive leadership, analyze technology pain points, and recommend IT solutions to improve efficiency and modernize workflows.
Log, update, and manage high-priority incidents and service requests in ServiceNow.
Escalate Tier 3/4 issues to server, network, or OEM teams and maintain communication with executive leadership through resolution.
Remain available during normal business hours and provide rapid after-hours and weekend support for critical outages and high-priority mission needs.