Field Technical Specialist

LG Electronics • Farmers Branch, TX

5d • $65,000 - $85,000

About The Position

The Area Technical Specialist serves as a technical resource and liaison for HVAC contractors, distributors, manufacturer representatives, and other partners. The role provides expert support by phone, email, and case management; resolves escalated system issues; conducts technical training; and supports customer satisfaction. It covers LG residential and commercial HVAC products, including Variable Refrigerant Flow (VRF) and Residential and Light Commercial (RLC) systems. The specialist interprets wiring schematics and refrigerant circuit diagrams, performs software and hardware updates, coordinates jobsite visits, supports regional service champions, and assists in developing training materials.

The role manages aftermarket support activities and develops regional service support strategies. It includes reviewing system applications and load verification as needed, coordinating with technical support, engineering, and controls teams, supporting field rework projects, reviewing extended-warranty submissions within a five-day KPI target, and building relationships with regional sales staff and partners. The position may require travel up to 75%.

Requirements

• Minimum 15–20 years of experience in the HVAC field or a technical support role.
• Minimum 3–5 years of experience supporting LG VRF and RLC systems in a technical support role.
• Ability to manage regions and assigned service champions.
• Experience setting goals and executing service support strategies.
• Demonstrated proficiency in technical knowledge of the LG product line.
• Proficiency in creating and distributing documentation.
• Ability to travel up to 75%.
• Excellent communication and interpersonal skills for interacting with diverse client groups.
• Ability to troubleshoot complex service issues by phone and onsite.
• Ability to read, analyze, interpret, edit, and modify technical business periodicals, professional journals, and technical procedures.
• Ability to write reports and business correspondence.
• Strong planning, organization, analytical, and decision-making skills.
• Proficiency with Microsoft Suite programs.

Nice To Haves

• HVAC vocational diploma, bachelor's degree, or associate degree.

Responsibilities

• Develop regional service support strategies and actions through the LG Preferred Service Champion Program.
• Manage aftermarket support activities within the assigned region.
• Interface with building owners, general contractors, and service champions on technical matters.
• Provide technical guidance by phone, email, and case support to HVAC contractors, distributors, manufacturer representatives, and applied representatives.
• Read and interpret wiring schematics and refrigerant circuit diagrams and convey technical information to customers.
• Coordinate with Technical Support, Escalation Lead, Engineering, and Controls team members to resolve escalated technical field issues.
• Arrange and facilitate supervised technical assistance for unresolved issues.
• Coordinate jobsite visits with HVAC contractors, distributors, manufacturer representatives, and applied representatives.
• Use and instruct partners in the use of LG proprietary software for equipment selection, application, and troubleshooting.
• Review applications of VRF commercial, residential, and light commercial systems, including load verification as needed.
• Perform required software and hardware service updates to equipment in inventory or in the field.
• Schedule and conduct onsite service, training, and installation support for LG HVAC equipment for sales channel partners.
• Research and provide accurate technical information for technical training materials.
• Create and conduct technical training in classroom and jobsite settings.
• Provide technical review and guidance for factory literature and distribution of technical service bulletins.
• Support aftermarket rework projects as needed.
• Network with regional sales staff and foster technical relationships in assigned coverage regions.
• Review extended-warranty submissions within the five-day KPI target and ensure submitted equipment is functioning optimally.

Benefits

• No-cost employee medical, dental, vision, and prescription premiums for employees and eligible dependents.
• 401(k) retirement savings plan with company matching contributions and immediate vesting.
• Paid time off, including company holidays and a combined bank of paid sick and vacation time.
• Performance-based short-term incentives, varying by role.
• Confidential mental health resources.
• Personal fitness goal incentives.
• Paid parental leave and family support for those raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group-rate life and disability insurance.
• Temporary and contract workers may be eligible for relevant benefit programs through partner agencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed