Field Technical Specialist

LG•Farmers Branch, TX

About The Position

The Area Technical Specialist serves as a key technical resource and liaison for HVAC contractors, distributors, manufacturer representatives, building owners, general contractors, and service champions. The role provides technical guidance and case support, resolves escalated system issues, delivers training, and supports customer satisfaction across residential, commercial, and light commercial HVAC products. It also manages regional aftermarket support and contributes to the success of assigned customer service champions. The specialist interprets wiring schematics and refrigerant circuit diagrams, troubleshoots VRF systems, reviews system applications and load verification as needed, and performs software and hardware updates. The role coordinates jobsite visits and supervised technical assistance, supports LG HVAC equipment installation and service, uses LG proprietary software, develops technical training materials, conducts training in classroom and jobsite settings, reviews technical literature and service bulletins, and supports aftermarket rework projects. The position requires regional relationship-building and may involve travel up to 75%.

Requirements

HVAC vocational diploma, bachelor's degree, or associate degree preferred.
15–20 years of experience in the HVAC field or a technical support role.
3–5 years of experience supporting LG VRF and RLC systems in a technical support role.
Ability to manage regions and assigned service champions.
Proven experience setting goals and executing service support strategies.
Demonstrated technical knowledge of the LG product line.
Proficiency in creating and distributing documentation.
Ability to travel up to 75%.
Excellent communication and interpersonal skills for working with diverse client groups.
Ability to troubleshoot in-depth service issues by phone and onsite.
Expertise in reading, analyzing, and interpreting technical business periodicals, professional journals, and technical procedures, with ability to edit and modify them.
Ability to write reports and business correspondence.
Well-developed planning, organization, analytical, and decision-making skills.
Proficiency with Microsoft Suite programs.

Nice To Haves

HVAC vocational diploma, bachelor's degree, or associate degree.

Responsibilities

Develop regional service support strategies and actions through the LG Preferred Service Champion Program.
Manage aftermarket support activities within the assigned region.
Interface with building owners, general contractors, and service champions on technical matters.
Provide technical guidance by phone, email, and case support to HVAC contractors, distributors, manufacturer representatives, and applied representatives.
Read and interpret wiring schematics and refrigerant circuit diagrams and convey technical information to customers.
Coordinate with Technical Support, the Escalation Lead, Engineering, and Controls team members to resolve escalated field issues.
Arrange and facilitate supervised technical assistance for unresolved technical issues.
Coordinate jobsite visits with HVAC contractors, distributors, manufacturer representatives, and applied representatives.
Use and instruct others in LG proprietary software for equipment selection, application, and troubleshooting.
Review VRF commercial, residential, and light commercial system applications, including load verification as needed.
Perform required software and hardware service updates on equipment in inventory or in the field.
Schedule and conduct onsite service, training, and installation support for LG HVAC equipment for sales channel partners.
Research and provide accurate technical information for technical training materials.
Develop and conduct technical training sessions in classroom and jobsite settings.
Conduct technical reviews and provide guidance for factory literature and technical service bulletins.
Support aftermarket rework projects as needed.
Build technical relationships with regional sales staff in assigned coverage regions.
Review extended warranty submissions within the five-day KPI target and ensure submitted equipment is functioning optimally.
Manage assigned regions and service champions and execute service support strategies.

Benefits

No-cost employee medical, dental, vision, and prescription premiums for employees and eligible dependents.
401(k) plan with competitive company matching contributions, immediate vesting, and several investment options.
Paid time off including company holidays and a combined bank of paid sick and vacation time.
Performance-based short-term incentives, varying by role.
Confidential mental health resources for employees and their loved ones.
Personal fitness goal incentives.
Paid parental leave.
Family support for those raising children with learning, social, behavioral challenges, or developmental disabilities.
Group-rate life and disability insurance.
Temporary and contract workers may be eligible for relevant benefit programs through partner agencies.