Multifamily Sr. Field Performance Technician

Sunrun • South Gate, CA

1d • $33 - $44

About The Position

The Multifamily Sr. Field Performance Technician manages, schedules, and completes service- and warranty-related work. The role works independently and as part of the Performance O&M team, coordinating closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and centralized scheduling Field Service Team. The position requires 100% travel.

The technician organizes and leads the warranty and service schedule, helps allocate labor resources, and supports the training and onboarding of field team members. They also work to meet field performance goals, including turnaround time, customer experience ratings, and average dispatches completed. Additional assignments may include inspections and site audits.

Requirements

• 1–3 years of previous field construction or solar experience.
• High school diploma.
• Maintain a clean driving record and pass a driving background check.
• Be at least 21 years of age and possess a valid driver’s license.
• Knowledge of the National Electrical Code (NEC) and applicable codes and standards.
• Working knowledge of current NEC codes; ability to interpret single-line drawings and PV systems from roof to meter; and knowledge of electrical principles related to solar interconnection and tie-in, PV system operation, interconnection activities, and basic construction principles.
• Motivated team player with a record of excellent customer service.
• Excellent verbal and written communication skills, organizational skills, time management skills, and computer skills.
• Ability to meet deadlines and key metrics, work independently and collaboratively, and deliver results in a fast-paced, team-based environment.
• Logical decision-making, troubleshooting, and problem-solving skills; sound judgment; ability to take ownership, escalate issues appropriately, and follow up with customers.
• Adhere to company safety policies and procedures, identify and report hazards, and encourage safe work practices.
• Ability to establish rapport and build relationships and loyalty with internal and external customers and coworkers, while communicating tactfully.
• Ability to transport materials and equipment weighing up to 50 pounds frequently and up to 100 pounds with assistance.
• Ability to work on rooftops and at heights, climb ladders, maintain balance, and work on rafters, roof tiles, and shingles without damaging them.
• Ability to frequently bend, twist, squat, climb, kneel, crawl, turn, stand, and use fine motor skills for manipulation, grasping, and pinching.
• Ability to work outdoors in noise, extreme heat or cold, wet conditions, humidity, sun, and possibly low-light conditions.
• Ability to use ladders, fall-protection harnesses, and other personal protective equipment safely.
• Ability to distinguish red, black, yellow, white, and green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces, including kneeling and crouching.
• Ability to hear verbal commands and warnings and work with chemicals using appropriate protections.

Nice To Haves

• PV design or PV electrical experience.
• Valid state or local Electrical Journeyman certification or license; depending on state requirements, this credential may be required.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Coordinate with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support onboarding and training of new Field Performance team members.
• Meet or exceed field performance key performance indicators, including turnaround time, experience rating, and average dispatches completed.
• Assist with inspections, site audits, and other assigned tasks.
• Interact with customers and internal team members to resolve service and warranty needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED