Multi-Unit Studio Manager

SEV Laser•Walnut Creek, CA

4d•$70,000 - $75,000•Onsite

About The Position

The Multi-Unit Studio Manager leads the performance and operations of assigned Sev Skin studios. This on-site leadership role builds a positive, results-driven team culture; develops Studio Managers and team members; drives revenue, sales, productivity, and profitability; and ensures a consistent, elevated client experience. The role also oversees staffing, scheduling, inventory, and adherence to company policies and brand standards, while partnering with cross-functional teams to address operational needs. The manager supports local growth through grassroots marketing, community relationships, events, and partnerships. The position requires regular travel among assigned studios, on-site work up to five days per week, presence every Friday and at least every other Saturday, and Sunday, evening, weekend, holiday, and additional peak-period availability as business needs require. The base salary is $70,000–$75,000, with potential for a monthly bonus. Eligible full-time employees may participate in Sev Skin benefit programs, subject to plan documents and company policies.

Requirements

Experience successfully leading multiple studios, retail stores, or service-based businesses.
A strong sales mindset and a track record of achieving measurable business results.
Experience coaching, developing, and inspiring leaders and teams.
Excellent communication, organization, interpersonal, and problem-solving skills.
Confidence analyzing performance data and translating insights into action.
A client-first mindset and genuine passion for developing people.
Proficiency with business software, scheduling systems, and data-management tools.
Ability to travel regularly between assigned studios.
Ability to work on-site up to five days per week across assigned studios.
Availability for in-studio presence every Friday and at least every other Saturday.
Sunday availability when an assigned studio is open; Sundays do not replace the every-other-Saturday requirement.
Evening, weekend, holiday, and additional coverage availability based on business needs, peak periods, staffing, and client demand.

Responsibilities

Build a positive, energetic, results-driven culture across assigned studios.
Coach and develop Studio Managers and team members, provide feedback and recognition, and establish clear accountability.
Conduct regular check-ins with studio leaders to support performance and career growth, and help develop future leaders.
Lead studios in achieving revenue, sales, productivity, and profitability goals.
Monitor key performance indicators, identify trends, and turn insights into action.
Coach teams to improve package and membership conversion, trial conversion, rebooking, reviews, OSAT scores, and room utilization.
Partner with Marketing and field leadership to execute promotions, client outreach, and growth initiatives.
Recognize strong performance and create action plans to address opportunities.
Ensure client interactions reflect service standards and brand values, and support a welcoming, seamless client experience.
Monitor client feedback, satisfaction scores, and reviews; support studio leaders in resolving escalated client concerns.
Reinforce consistent service delivery and high-quality treatment outcomes across assigned studios.
Ensure studios operate efficiently and follow company policies, procedures, and brand standards.
Oversee staffing and scheduling to optimize coverage, productivity, and client experience.
Monitor inventory and ordering to maintain stock, minimize waste, and control costs.
Partner with cross-functional teams to resolve operational challenges and support business needs.
Develop grassroots marketing initiatives and local relationships, identify events and partnership opportunities, and encourage teams to participate in community outreach.
Travel regularly between assigned studios.