Multi Unit Manager
About The Position
Being a Multi-Unit Manager at Andy’s Frozen Custard is an opportunity to lead one of the company’s important markets within a growing, high-performance organization. The role calls for a proven multi-unit operator who can coach, compete, build culture, and maintain high standards. The manager will spend significant time in stores observing operations, coaching in real time, developing General Managers, and ensuring operational and financial expectations are met. The role leads the Dallas market and is accountable for market-level performance, including sales, transactions, labor, profitability, staffing, and operational execution. The manager builds leadership capacity, establishes accountability and teamwork, acts on operational opportunities, analyzes business results, and partners with store leaders and support functions. They are expected to work inside market stores at least 3–5 days per week, maintain a visible presence on store schedules, travel regularly throughout the Dallas market, and represent Andy’s Frozen Custard in the community. The company’s mission is: “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”
Requirements
- 7+ years of progressive leadership experience in restaurants, hospitality, retail, or another high-volume service environment.
- 3+ years of successful multi-unit leadership experience.
- Proven experience directly overseeing approximately 6–10+ locations.
- Experience leading and developing General Managers and other salaried leaders.
- Proven success building leadership pipelines and succession plans.
- Experience improving performance in underperforming locations.
- Responsibility for market-level sales, labor, staffing, profitability, and P&L performance.
- Experience analyzing financial and operational reports and converting data into action.
- Experience leading in a complex, fast-paced, high-expectation environment.
- High school diploma or equivalent.
- Ability to work a flexible schedule including mornings, evenings, weekends, and holidays as business needs require.
- Ability to travel throughout the Dallas market regularly.
- Valid driver’s license and reliable transportation.
- Strong multi-unit operational leadership skills.
- Excellent coaching, team-building, and leadership development abilities.
- Strong financial and business acumen.
- Ability to interpret P&Ls, labor reports, sales trends, staffing data, and operational metrics.
- Strong organization, prioritization, and planning skills.
- Exceptional follow-through and personal accountability.
- Strong guest-service instincts.
- Ability to lead independently while maintaining alignment with senior leadership and ownership.
- Ability to handle confidential and sensitive information professionally.
- Ability to influence leaders without micromanaging them.
- Strong written and verbal communication skills.
- Ability to operate effectively in a rapidly growing organization.
Nice To Haves
- Background in competitive athletics, coaching, military leadership, or another high-performance team environment.
- Bachelor’s degree in Business, Hospitality Management, or a related field; equivalent leadership experience will be considered.
Responsibilities
- Lead and develop General Managers across the Dallas market to deliver exceptional guest experiences and strong business results.
- Build a high-performing leadership bench through coaching, development, succession planning, and internal promotion.
- Establish clear expectations and create a culture of accountability, urgency, teamwork, and continuous improvement.
- Maintain a strong presence inside stores and actively coach leaders and teams in real time.
- Identify operational opportunities and ensure action plans are developed, communicated, and completed.
- Drive consistent execution of company standards, systems, and initiatives across locations.
- Review store conditions, guest experience, staffing, productivity, and business indicators to identify trends and opportunities.
- Own market-level sales, transactions, labor, profitability, staffing, and operational execution.
- Analyze financial reports and operating data to identify trends and develop strategies to improve results.
- Partner with General Managers to improve underperforming locations and sustain high-performing stores.
- Monitor management staffing and proactively develop talent for future leadership needs.
- Create communication and alignment between store leadership, senior operations leadership, and ownership.
- Partner with Marketing, Finance, Training, Maintenance, and other support functions.
- Build local community relationships and represent Andy’s Frozen Custard professionally.
- Solicit and respond to guest feedback to understand customer and community needs.
- Work inside the market’s stores a minimum of 3–5 days per week and maintain a visible presence on store schedules.
- Model the pace, professionalism, attention to detail, and ownership mentality expected of leaders.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
- 401(k) matching
- Performance-based bonus
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Life insurance
- Paid vacation, sick, and personal days after 90 days of employment
- Travel opportunities
- Opportunity to have a significant impact on the growth and development of the Dallas market
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
