Multi Unit Manager
About The Position
Being a Multi-Unit Manager at Andy’s Frozen Custard is an opportunity to lead an important market within a growing, high-performance organization. The role calls for a proven multi-unit operator who can coach, compete, build culture, and maintain high standards while spending significant time working alongside store teams. The Multi-Unit Manager leads the Dallas market, develops General Managers, and ensures operational and financial expectations are consistently met. The successful candidate is charismatic, driven, organized, and committed to developing people. They build accountability while maintaining trust, inspire teams to perform, and create a culture of teamwork and continuous improvement. The role involves regular travel throughout the Dallas market and working inside stores at least 3–5 days per week, with a visible presence on store schedules. Andy’s Frozen Custard’s mission is: “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”
Requirements
- At least 7 years of progressive leadership experience in restaurants, hospitality, retail, or another high-volume service environment.
- At least 3 years of successful multi-unit leadership experience.
- Proven experience directly overseeing approximately 6–10 or more locations.
- Experience leading and developing General Managers and other salaried leaders.
- Proven success building leadership pipelines and succession plans.
- Experience improving performance in underperforming locations.
- Experience with market-level sales, labor, staffing, profitability, and P&L performance.
- Experience analyzing financial and operational reports and translating data into action.
- Experience leading in a complex, fast-paced, high-expectation environment.
- High school diploma or equivalent.
- Ability to travel throughout the Dallas market regularly.
- Valid driver’s license and reliable transportation.
- Strong multi-unit operational leadership skills.
- Excellent coaching, team-building, and leadership development abilities.
- Strong financial and business acumen, including the ability to interpret P&Ls, labor reports, sales trends, staffing data, and operational metrics.
- Strong organization, prioritization, and planning skills; exceptional follow-through and personal accountability.
- Strong guest-service instincts.
- Ability to lead independently while maintaining alignment with senior leadership and ownership.
- Ability to handle confidential and sensitive information professionally.
- Ability to influence leaders without micromanaging them.
- Strong written and verbal communication skills.
- Ability to operate effectively in a rapidly growing organization.
Nice To Haves
- Bachelor’s degree in Business, Hospitality Management, or a related field; equivalent leadership experience will be considered.
- Background in competitive athletics, coaching, military leadership, or another high-performance team environment.
Responsibilities
- Lead and develop General Managers across the Dallas market to deliver exceptional guest experiences and strong business results.
- Build a high-performing leadership bench through coaching, development, succession planning, and internal promotion.
- Establish clear expectations and create a culture of accountability, urgency, teamwork, and continuous improvement.
- Maintain a strong presence inside stores and coach leaders and teams in real time.
- Identify operational opportunities and ensure action plans are developed, communicated, and completed.
- Drive consistent execution of company standards, systems, and initiatives across all locations.
- Review store conditions, guest experience, staffing, productivity, and business indicators to identify trends and opportunities.
- Own market-level performance, including sales, transactions, labor, profitability, staffing, and operational execution.
- Analyze financial reports and operating data to identify trends and develop strategies to improve results.
- Partner with General Managers to improve underperforming locations and sustain high-performing stores.
- Monitor management staffing and proactively develop talent for future leadership needs.
- Create strong communication and alignment among store leadership, senior operations leadership, and ownership.
- Partner with Marketing, Finance, Training, Maintenance, and other support functions.
- Build relationships in the local community and represent Andy’s Frozen Custard professionally.
- Solicit and respond to guest feedback to understand customer and community needs.
- Work inside the market’s stores at least 3–5 days per week and maintain a visible presence on store schedules.
- Model the pace, professionalism, attention to detail, and ownership expected of market leaders.
- Travel regularly throughout the Dallas market.
- Work a flexible schedule, including mornings, evenings, weekends, and holidays as business needs require.
Benefits
- Competitive compensation and salary.
- Bonus opportunities, including performance-based bonus.
- 401(k) with company match.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Paid vacation, sick, and personal days after 90 days of employment.
- Advancement opportunities.
- Training and development.
- Employee discounts.
- Flexible schedule.
- Travel opportunities.
- Opportunity to have a significant impact on the growth and development of the Dallas market.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
