Multi-Unit Studio Manager

SEV Laser•Mill Creek, WA

5d•$70,000 - $75,000•Onsite

About The Position

The Multi-Unit Studio Manager leads the performance and operations of assigned Sev Skin studios. This on-site leadership role builds a positive, accountable, and results-driven culture; coaches Studio Managers and team members; and supports leadership development and career growth. The manager drives revenue, sales, productivity, and profitability by monitoring performance indicators and coaching teams on conversion, rebooking, reviews, client satisfaction, and room utilization. The role partners with Marketing and field leadership on promotions, client outreach, and growth initiatives. The manager ensures an exceptional, consistent client experience and supports studio leaders with escalated client concerns. Responsibilities also include overseeing staffing and scheduling, inventory and ordering, compliance with company policies and brand standards, and coordination with cross-functional teams. The role develops local marketing and community partnerships to increase awareness and client acquisition. This position requires regular travel between assigned studios and on-site work up to five days per week. In-studio presence is required every Friday and at least every other Saturday, with Sunday availability when an assigned studio is open. Evening, weekend, holiday, and additional peak-period coverage may be needed based on business and staffing needs. Base salary is $70,000–$75,000, with potential for a monthly bonus. Eligible full-time employees may participate in company benefit programs, subject to plan documents and company policies.

Requirements

Experience successfully leading multiple studios, retail stores, or service-based businesses.
Strong sales mindset and a track record of achieving measurable business results.
Experience coaching, developing, and inspiring leaders and teams.
Excellent communication, organization, interpersonal, and problem-solving skills.
Ability to analyze performance data and translate insights into action.
Client-first mindset and genuine passion for developing people.
Proficiency with business software, scheduling systems, and data-management tools.
Ability to travel regularly between assigned studios.
Ability to work on-site up to five days per week across assigned studios.
Availability to work in-studio every Friday and at least every other Saturday.
Sunday availability when an assigned studio is open; Sunday work does not replace the every-other-Saturday requirement.
Evening, weekend, holiday, and additional coverage availability based on business needs, peak periods, staffing, and client demand.

Responsibilities

Build a positive, energetic, and results-driven culture across assigned studios.
Coach and develop Studio Managers and team members, providing feedback, recognition, support, and accountability.
Conduct regular check-ins with studio leaders and identify high-potential employees for leadership development.
Lead studios toward revenue, sales, productivity, and profitability goals.
Monitor key performance indicators, identify trends, and translate insights into action.
Coach teams to improve package and membership conversion, trial conversion, rebooking, reviews, OSAT scores, and room utilization.
Partner with Marketing and field leadership to execute promotions, client outreach, and growth initiatives.
Create action plans to address performance opportunities and recognize strong performance.
Ensure client interactions reflect Sev Skin’s service standards and brand values.
Monitor client feedback, satisfaction scores, and reviews, and support resolution of escalated client concerns.
Reinforce consistent service delivery and high-quality treatment outcomes across assigned studios.
Ensure studios operate efficiently and follow company policies, procedures, and brand standards.
Oversee staffing and scheduling to optimize coverage, productivity, and the client experience.
Monitor inventory and ordering to maintain stock, minimize waste, and control costs.
Partner with cross-functional teams to resolve operational challenges and support business needs.
Develop grassroots marketing initiatives and relationships with local businesses, organizations, and community partners.
Identify local events and partnership opportunities that increase visibility and client acquisition.
Encourage studio teams to participate in outreach and represent the Sev Skin brand.
Travel regularly between assigned studios and provide on-site leadership, including required Friday and alternating Saturday presence.