Multi Unit Retail Sales Manager - CA W SHIELD- Metro by T-Mobile

TCC Wireless LLC • Fresno, CA

23d

About The Position

JM Wireless LLC, a Metro by T-Mobile Authorized Retailer, is hiring a Multi-Unit Retail Sales Manager to lead teams and oversee retail operations across multiple stores. The manager will inspire and develop team members, deliver exceptional customer experiences, and drive store performance. The role involves collaborating with senior management and teams across Sales, Operations, Finance, HR, and Training, while applying training and an entrepreneurial mindset to business success.

Requirements

• High school diploma or GED required.
• Two to four years of management experience in retail sales.
• Two to four years of sales and sales management experience.
• Passion for customer satisfaction and delivering outstanding experiences.
• Team-player mentality and drive to succeed in a fast-paced sales environment.
• Must be at least 18 years of age.
• Must be legally authorized to work in the United States.
• Must be able to move and/or lift up to 25 pounds.
• Must be able to stand for long periods, up to nine hours, on the sales floor.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Maintain store operations, staffing, scheduling, and marketing efforts.
• Oversee retail operations, including recruitment, training, marketing, loss prevention, and store profitability.
• Coach and develop team members to excel in customer service and sales.
• Resolve customer issues to enhance the Metro by T-Mobile experience.
• Drive sales and operational excellence by embracing new initiatives.
• Maintain a clean and organized store environment.
• Recruit team members passionate about technology and customer relationships.
• Support team growth through training, development, and mentorship.
• Stay updated on products, services, and leadership practices.
• Foster an inclusive team environment.
• Create and maintain schedules at or under the labor budget.
• Oversee store inventory management through daily and monthly stock audits.
• Partner with Sales, Operations, Finance, HR, and Training teams.

Benefits

• Competitive compensation with unlimited commission potential.
• Paid training.
• Medical, dental, and vision benefits.
• Phone service discount.
• Opportunities for career growth and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED