Multi Unit Assistant Studio Manager - North Arlington/Southlake

ORANGE THEORY FITNESS•Arlington, TX

13d•Onsite

About The Position

The Multi-Unit Assistant Studio Manager (MU-ASM), also referred to as Assistant Studio Manager (ASM), supports the Studio Manager in leading the Orangetheory Fitness studio’s front-of-house sales, service, and operational functions. This leadership role focuses on membership sales, operational execution, sales-team development, and providing an exceptional member experience while following Orangetheory Fitness and Maverick systems, policies, and procedures. It is designed as a development pathway to Studio Manager, providing practical exposure to leadership, performance management, sales strategy, and studio operations. The position is full-time and non-exempt, with a minimum schedule of 30 hours per week. The assistant manager works a flexible schedule that includes evenings and weekends and may travel locally within the DFW Metroplex as required. The role also includes participating in one to two Orangetheory Fitness workouts per week.

Requirements

High school diploma required.
At least 2–3 years of sales and customer service experience required.
Excellent verbal and written communication skills.
Strong customer service and relationship-building skills.
Proven sales ability and experience meeting or exceeding goals.
Demonstrated leadership potential, sound judgment, and decision-making skills.
Ability to multitask and remain organized in a fast-paced environment.
Strong problem-solving and critical-thinking skills.
Functional computer proficiency, including Microsoft Office and web-based systems.
Ability to work effectively in a team-oriented environment.
Passion for health, fitness, and helping others achieve results.

Nice To Haves

Quota-based sales experience preferred.
Associate or bachelor’s degree in business or a related field preferred.
Prior leadership or supervisory experience preferred.
Experience in fitness, hospitality, or service-based industries strongly preferred.

Responsibilities

Assist in achieving daily, weekly, and monthly membership and revenue goals.
Execute the Orangetheory Fitness sales process, including studio previews, onboarding, follow-up, renewals, and retention efforts.
Conduct telephone inquiries, lead follow-up calls, customer-care outreach, and retention efforts.
Support approved lead-generation, referral, promotional, and marketing initiatives.
Review and support daily, weekly, and monthly KPI reporting; help identify trends, gaps, and opportunities to improve sales and retention.
Assist the Studio Manager with leadership, coaching, and oversight of the sales and operations team.
Support onboarding, training, and development of Member Ambassadors using approved materials and standards.
Model professional behavior, dress code, communication standards, and company values; foster a positive, accountable, performance-driven team environment.
Provide real-time feedback and coaching, and support scheduling, accountability, and performance-management discussions as needed.
Ensure consistent execution of front-desk procedures, including member check-in, guest registration, phone inquiries, cash handling, delinquent-account procedures, document scanning, and change requests.
Maintain accurate records in Orangetheory Fitness systems; assist with audits and identify operational improvements.
Maintain a clean, organized, and professional studio environment, including the lobby, front desk, office, and high-use areas.
Troubleshoot operational and member-related issues promptly and professionally.
Deliver a welcoming and consistent experience; greet and engage members and guests, and address questions, concerns, and requests with urgency, professionalism, and empathy.
Support client onboarding through intake forms and membership agreements.
Collaborate with the Fitness Team to support alignment and operational excellence.
Celebrate member milestones and achievements through approved communication and social media channels.
Develop leadership capabilities through exposure to sales strategy, team development and accountability, scheduling and coverage planning, performance analysis, and action planning.
Participate in required Orangetheory Fitness training and ongoing development, and demonstrate readiness to assume additional responsibility as business needs evolve.
Participate in one to two Orangetheory Fitness workouts per week.
Work at least 30 hours per week, work a flexible schedule including evenings and weekends, and travel locally within the DFW Metroplex as required.
Perform other duties as assigned by the supervisor.