Multi-Site Resident Services Coordinator
About The Position
The Multi-Site Resident Services Coordinator maintains two or more multifamily properties and helps enhance resident satisfaction and retention through exceptional service, resident programs, communication, and operational support. The coordinator is a primary point of contact for residents and works with the Property Manager, Leasing Specialists, and the site team to support a welcoming, vibrant, and well-organized living environment. The position supports resident services, move-in and move-out coordination, package management, amenity upkeep, community events, resident communications, vendor relationships, leasing and marketing, event budgets, resident records, and communication between residents and the Property Manager. Duties may include additional safe tasks as deemed necessary by Harbor Group Management Company.
Requirements
- High school diploma or equivalent.
- At least one year of experience in leasing, sales, or customer service.
- Excellent organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
- Proficiency with Microsoft Office.
- Creative mindset and ability to design and implement engaging community events and experiences.
- Customer-service orientation and ability to interact professionally with residents and vendors.
- Availability to work occasional evenings or weekends for resident events.
- Valid driver's license required for operating golf carts, if applicable.
Nice To Haves
- Property management experience.
- Experience with property management software.
Responsibilities
- Serve as the primary contact for resident support, addressing concerns and resolving issues professionally and promptly.
- Greet residents, prospects, and guests, provide assistance, and conduct tours as needed.
- Coordinate resident move-ins and move-outs, including elevator and load-in scheduling and guest suite reservations.
- Manage and log package deliveries and notify residents in a timely manner.
- Monitor and maintain amenity spaces so they remain clean, stocked, and ready for tours.
- Plan, execute, and promote resident events, programs, and community-building initiatives.
- Develop monthly resident communications, including newsletters, event calendars, and flyers, and manage resident portal postings.
- Maintain relationships with local vendors, businesses, and service providers to offer useful resources and resident opportunities.
- Monitor the community email account and collaborate with the team to ensure timely responses and follow-up.
- Support leasing and marketing efforts by assisting with tours, maintaining marketing materials, and contributing to strategy.
- Provide input on event budgets and manage program-related expenses in alignment with budget goals.
- Maintain accurate resident call lists and distribute resident notices as needed.
- Act as a liaison between residents and the Property Manager, escalating issues and sharing feedback as appropriate.
Benefits
- Competitive salaries and bonuses.
- Medical, dental, and vision plans.
- 401(k) plan with employer matching contributions.
- Paid time off and 10+ paid holidays.
- Paid parental leave.
- Paid birthday off for Multifamily employees.
- Flexible spending accounts.
- Company-paid long-term disability.
- Company-paid life insurance.
- Short-term disability.
- Health Savings Account with employer contributions.
- Pre-tax commuter benefit for corporate employees.
- Wellness perks.
- FinFit Financial Wellness Program.
- Legal resources.
- Employee apartment discount.
- Employee referral program.
- Employee Assistance Program.
- Tuition reimbursement.
- Insta Pay eligibility.
- Volunteer and community service opportunities.
- Employee recognition and awards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
