Multi-Site Resident Services Coordinator

Harbor Group Management•Boston, MA

About The Position

The Multi-Site Resident Services Coordinator maintains two or more multifamily properties and helps enhance resident satisfaction and retention through exceptional service, resident programs, communication, and support for daily operations. The role is a primary point of contact for residents and works collaboratively with the Property Manager, Leasing Specialists, and broader site team to support a welcoming, organized community.

Requirements

High school diploma or equivalent.
At least one year of experience in leasing, sales, or customer service.
Strong organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
Proficiency with Microsoft Office.
Customer-service orientation and ability to interact professionally with residents and vendors.
Availability to work occasional evenings or weekends for resident events.
Valid driver's license, required for operating golf carts if applicable.

Nice To Haves

Property management experience.
Experience with property management software.
Creative ability to design and implement engaging community events and experiences.

Responsibilities

Serve as the primary contact for resident support, addressing concerns and resolving issues professionally and promptly.
Greet residents, prospects, and guests, provide assistance, and conduct tours as needed.
Coordinate resident move-in and move-out processes, including elevator and load-in scheduling and guest suite reservations.
Manage and log package deliveries and notify residents in a timely manner.
Monitor and maintain amenity spaces so they remain clean, stocked, and ready for tours.
Plan, execute, and promote resident events, programs, and community-building initiatives.
Develop monthly resident communications, including newsletters, event calendars, and flyers, and manage resident portal postings.
Maintain relationships with local vendors, businesses, and service providers to provide resident resources and opportunities.
Monitor the community email account and collaborate with the team to ensure timely responses and follow-up.
Support leasing and marketing goals by assisting with tours, maintaining marketing materials, and contributing to strategy.
Provide input on event budgets and manage program-related expenses in alignment with budget goals.
Maintain current resident call lists and distribute resident notices as needed.
Act as a liaison between residents and the Property Manager, escalating issues and sharing feedback.