Maintenance Supervisor

Fortis Property Management•Wilmington, NC

About The Position

Fortis Property Management is seeking an experienced Multi-Site Maintenance Supervisor to oversee maintenance operations at two multifamily property locations, Harper Landing and The Coastal. The supervisor manages daily property operations, leads on-site maintenance personnel, and coordinates vendor services to maintain well-kept, high-performing communities. The role is accountable for resident retention and satisfaction through prompt, quality service, from move-ins to ongoing repairs, while maintaining high customer-care standards. The position oversees maintenance budgets and expenses, property and unit condition, work-order completion, preventive maintenance, unit turnovers, maintenance-shop upkeep, and property improvement planning. It also includes daily communication with the Community Manager, resident service and follow-up, risk and safety oversight, staff task delegation, policy enforcement, compliance, inspections, recordkeeping, and participation in a scheduled emergency on-call rotation. The supervisor reports to the Community Manager and/or Assistant Manager and oversees on-site maintenance associates and maintenance-related outside contractors.

Requirements

High school graduation or equivalent.
Two to three years of prior property maintenance experience.
EPA Universal Certification.
Valid driver's license.
Strong knowledge of building operations, HVAC systems, appliance repair, plumbing, electrical and mechanical systems, pool care, and warranty management.
Must have own tools.
Vocational or technical school and/or college education is listed.

Nice To Haves

CAMT certification preferred.
At least one year of supervisory experience preferred.
CPO certification preferred.
Computer skills including Microsoft Office (Word and Excel); Yardi property management software experience preferred.
Equipment and irrigation repair and electronic access gate repair, as applicable to the community.

Responsibilities

Achieve budgeted maintenance expenses and assist with the annual budget plan.
Recommend purchases of maintenance supplies and equipment to the Community Manager.
Maintain the physical condition of the community, including vacation apartments, and advise the Community Manager of maintenance problems and solutions.
Complete work orders promptly, provide same-day service, and follow up to ensure resident satisfaction.
Walk the community daily to identify needed repairs and maintain knowledge of utility cutoffs.
Establish and maintain a preventive maintenance program; monitor turnover trends and produce timely turns on vacant units.
Communicate daily with the Community Manager about maintenance progress, follow-up, and complications.
Participate in developing and implementing an ongoing property maintenance and improvement plan.
Maintain the maintenance shop and participate in a scheduled emergency on-call rotation.
Provide superior customer service and support resident retention and satisfaction.
Follow risk-management practices to protect residents, associates, visitors, and property.
Maintain a professional image and attitude and expect the same from maintenance associates.
Enforce and follow company policies and procedures within the team.
Delegate daily tasks and work assignments to maintenance staff and assign after-hours maintenance coverage with property leadership.
Ensure compliance with Fair Housing, ADA, OSHA, EPA, local housing laws, and company policies.
Maintain accurate records, reports, and leasing documentation.
Conduct regular property inspections and ensure safety standards are met.
Oversee on-site maintenance associates and maintenance-related outside contractors.
Perform other duties as delegated.