Multi-Site Maintenance Supervisor

Essex Property Trust•Los Angeles, CA

2d•$73,000 - $89,000•Onsite

About The Position

The Multi-Site Maintenance Supervisor is responsible for maintenance operations and objectives at the community. The role helps operate the property budget with the objective of increasing Net Operating Income (NOI), maintaining the physical asset, providing residents with a quality living environment, and fostering productive working relationships with staff. Depending on property size and staffing, the position may be on call for after-hours emergencies. It reports to the Community Manager or General Operations Manager. The supervisor leads maintenance staff, oversees preventive maintenance, repairs, inspections, safety and regulatory compliance, work orders, budgets, contractors, and property improvement projects. The role also maintains accurate maintenance records and provides updates to property management. It requires working in fast-paced indoor and outdoor settings, frequent customer interaction, flexibility to work any day of the week and additional hours as needed, and occasional to frequent travel between properties.

Requirements

At least 3 years of property management industry or related experience.
Proficient knowledge of electrical, plumbing, and appliance repair, with hands-on experience.
Knowledge of environmental and industrial hazards in residential housing, such as asbestos, lead, mold, and radon.
Ability to use a personal smart device for property operations and communication applications.
General understanding of Microsoft Suite and property management software.
Ability to read, write, and speak English.
Organizational and time-management skills.
Ability to supervise two or more associates.
Ability to work any of the seven days of the week throughout the year, complete scheduled and other necessary hours, and attend scheduled training.
Ability to multitask and adapt to changing priorities in a fast-paced work setting.
Effective communication skills and a professional demeanor when interacting with clients or customers.
Ability to stand and walk frequently, bend occasionally, lift objects weighing up to 50 pounds, and potentially climb stairs or operate machinery.
Ability to travel occasionally to various properties; minimal travel may also be required for meetings, training, or conferences.

Nice To Haves

HVAC and/or CPO license.

Responsibilities

Supervise and direct maintenance technicians, assign work, and ensure tasks are completed efficiently and to a high standard.
Manage staff throughout the employment lifecycle, including selection, career development, accountability, performance management, recognition, and separation; provide on-the-job training.
Implement and manage preventive maintenance schedules for property systems and equipment, including HVAC, plumbing, and electrical systems.
Perform and oversee repairs to property systems and equipment, and respond to and prioritize resident work orders.
Inspect the property, common areas, buildings, and equipment to identify maintenance needs and safety hazards.
Ensure compliance with local, state, and federal regulations, including safety and building codes.
Manage maintenance work within budget, participate in budget discussions and feedback, and assist with forecasting.
Coordinate internal stakeholders and contractors for specialized repairs, services, and projects; ensure work meets specifications and budget requirements.
Provide customer service to prospects, residents, vendors, and corporate departments, and address residents' maintenance concerns professionally.
Be available to respond promptly to after-hours emergencies.
Implement and enforce safety procedures, comply with OSHA and other safety regulations, and ensure tools and equipment are maintained in good working order.
Maintain accurate records of work orders, inspections, and repairs in SightPlan and applicable trackers, and update property management on maintenance status, significant issues, and trends.
Assist internal stakeholders with property improvement projects, ensuring completion on time, within budget, and to required standards.
Perform other duties and tasks as assigned.
Recommend recruitment, selection, promotion, advancement, corrective action, and termination; plan and monitor staffing and labor utilization, including overtime.
Prepare and deliver staff performance appraisals, mentor and coach team members, and model behaviors consistent with Essex's values.