Multi-Site Maintenance Supervisor

Essex Property Trust•Los Angeles, CA

14h•$73,000 - $89,000•Onsite

About The Position

The Multi-Site Maintenance Supervisor oversees maintenance aspects of community operations, with responsibility for increasing net operating income, maintaining the physical asset, providing residents with a quality living environment, and fostering productive relationships with staff. The role supervises maintenance personnel, manages preventive maintenance and repairs, responds to resident work orders, supports budgeting, and ensures compliance with safety and building regulations. Depending on the asset and staffing levels, the supervisor may be on call for after-hours emergencies. The position reports to the Community Manager or General Operations Manager. The role operates in a fast-paced setting, indoors and outdoors, and may involve changing priorities, tight deadlines, and frequent interaction with clients or customers. Work may take place at client offices, meeting rooms, or other external locations. The schedule may include any day of the week, and hours or location assignments may change. The role requires working scheduled hours and any additional hours needed to complete the job, attending scheduled training, and occasional to frequent travel among properties. Physical activities include frequent standing and walking, occasional bending, lifting objects up to 50 pounds, and potentially climbing stairs or operating machinery. New hires generally start between $73,000 and $89,000 per year. The role is eligible for Essex’s discretionary annual bonus program. Full-time regular associates are offered competitive salaries and career growth, and are eligible for benefits including medical, dental, and vision coverage, paid parental leave, a 401(k) employer match, excellence rewards, wellness programs, 12 paid holidays, and 15 PTO days. Most positions are eligible for a 20% housing discount.

Requirements

At least 3 years of property management industry or related experience.
Proficient knowledge of electrical, plumbing, and appliance repair, with hands-on experience.
Knowledge of environmental and industrial hazards such as asbestos, lead, mold, and radon as they apply to residential housing.
Ability to use a personal smart device for property operations and communication apps.
General understanding of Microsoft Suite and property management software.
Ability to read, write, and speak English.
Organizational and time-management skills.
Ability to supervise two or more associates.
Ability to work any of the seven days of the week, year-round, and work scheduled hours plus additional hours necessary to complete the job.
Ability to attend training classes as scheduled and comply with time-management policies, including meal and rest periods.
Ability to multitask and adapt to changing priorities, work in a fast-paced environment, and communicate professionally.
Ability to lift objects up to 50 pounds; frequent standing and walking and occasional bending are required.
Ability to travel to various properties; travel may also be required for meetings, training, or conferences.

Nice To Haves

HVAC and/or CPO license preferred.

Responsibilities

Supervise and direct maintenance technicians, assign tasks, and ensure work is completed efficiently and to a high standard.
Manage personnel throughout the employment lifecycle, including selection, career development, accountability, performance management, and recognition.
Train maintenance staff on property systems and maintenance procedures.
Implement and manage preventive maintenance schedules for property systems and equipment.
Perform and oversee repairs to property systems and equipment.
Respond to and prioritize resident work orders, ensuring timely resolution.
Inspect property buildings, common areas, and equipment to identify maintenance needs and safety hazards.
Ensure compliance with applicable local, state, and federal regulations, including safety and building codes.
Work within the maintenance budget, participate in budget discussions, and support forecasting with the Community Manager or General Operations Manager.
Coordinate with internal stakeholders and contractors on specialized repairs, maintenance services, and larger projects; ensure work meets specifications and budget.
Provide a high level of customer service to prospects, residents, vendors, and corporate departments, and address residents’ maintenance concerns professionally.
Respond to after-hours emergencies and ensure critical repairs are handled promptly.
Implement and enforce safety procedures and ensure maintenance equipment and tools are properly maintained and in working order.
Maintain accurate records of maintenance work orders, inspections, and repairs in SightPlan and applicable trackers.
Provide property management with updates on maintenance activity, significant issues, and trends.
Assist internal stakeholders with property improvement projects, ensuring timely completion within budget and to required standards.
Perform other duties and tasks as assigned.
Supervise associates, recommend staffing and personnel actions, monitor staffing and labor utilization including overtime, and deliver performance appraisals.
Mentor and coach team members, and model behaviors consistent with Essex’s values.