Multi-Outlet Food & Beverage Supervisor

Mainsail Lodging & Development•Fort Myers, FL

8d•Onsite

About The Position

The Multi-Outlet Food & Beverage Supervisor will be responsible for delivering exceptional service to all guests, developing and maintaining a strong team environment. Responsible for supporting the Food & Beverage management team with the day-to-day operations for all Food and Beverage outlets in the hotel and/or Caloosa Sound Convention Center & Amphitheater.

Requirements

High School diploma or higher
Previous Hospitality Food & Beverage experience required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Experience with Micros POS preferred or similar software preferred
Experience with OpenTable restaurant management software or similar reservation management software preferred
Experience with Microsoft Suite of products, with emphasis on Outlook (Email), Word, and Excel, or similar software

Responsibilities

Responsible for daily function of the hotel operations to include Dean Street Coffee & Retail, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Chips Sports Pub, Oxbow Bar & Grill, Caloosa Sound Convention Center/ Amphitheatre, and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
Ensure that scheduled functions are complete and are set up accurately
Assist in maintaining a motivated, interactive positive team
Assist with onboarding and training staff
Maintain professionalism with team members, managers and guests.
Open and close shift in accordance with the manager’s checklist
Greet guests, initiate conversations with guests and solicit feedback from guests.
Handle daily scheduling of team members and adjust when necessary
Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
Solve team member issues such as call outs or any other daily issue that should arise with team members
Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
Stay on the floor the entire meal period
Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
Ensure daily side work has been completed prior to staff leaving
Ensure team is in proper uniform/approved attire
Attempt to limit problems and liability related to customers' drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor and maintain tables
Rotate stations fairly
Demonstrate positive communication with team
Maintain fair and consistent coaching and counseling
Attend meetings as necessary
Communicate and maintain positive inter-departmental relations
Check identification of customers in order to verify age requirements for purchase of alcohol
Communicate with managers and next shift any issues
Perform other duties as management requests to service our guests