Multi Brand Advisor I

Ulta Beauty, Inc. • Kapolei, HI

3d • Onsite

About The Position

The Multi-Brand Advisor (MBA) maximizes sales for focused Estée Lauder Companies brands, including MAC, Clinique, and Estée Lauder, by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role represents Ulta Beauty and the supported brands while maintaining store standards for cleanliness and replenishment. It supports the Experience Manager through sales and service performance, guest service and associate culture, and compliance with operating procedures.

The position calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The MBA performs makeup applications, skincare analysis, product demonstrations, and brand events; builds guest relationships and loyalty; and contributes to store sales, operations, and an inclusive team environment. The role also requires compliance with company policies, procedures, hygiene standards, and dress code.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by applicable state law.
• Demonstrated passion for and significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.
• Frequent mobility and standing, bending, pulling, pushing, reaching, and twisting during shifts; continuous lifting and/or moving of up to 10 lbs.; and continuous coordination and manipulation of objects.

Nice To Haves

• Cosmetics artistry experience.

Responsibilities

• Meet or exceed focused MAC, Clinique, and Estée Lauder brand sales and clientele goals and contribute to store retail and service sales, guest loyalty, shrink, and omnichannel goals.
• Build brand business by achieving sales targets, using product services and data capture to develop guest loyalty, recruit new guests, and encourage return visits.
• Explain the benefits of the guest loyalty program, credit options, and the Ulta Beauty app to guests.
• Provide exceptional guest service by greeting and engaging guests, personalizing recommendations, offering samples, suggesting complementary products or services, and communicating promotions and events.
• Build and maintain customer relationships and a clientele list for supported brands; follow up after sales or sampling using the provided clientele system.
• Handle sales, refunds, and exchanges courteously.
• Maintain knowledge of supported brands, their heritage, products, ingredients, and industry trends, and share that knowledge with guests and teammates.
• Perform makeup applications, skincare analysis, product demonstrations, and exclusive demonstrations to support sales and the guest experience.
• Book appointments and support services and in-store events that deliver a strong guest experience and meet sales goals.
• Participate in brand and store promotions and marketing initiatives.
• Maintain prompt, regular attendance and attend brand trainings, seasonal seminars, and ongoing education.
• Contribute to an inclusive environment and maintain relationships with brand partners through training, events, and promotions.
• Address and resolve guest concerns according to Ulta Beauty standards and collaborate with store managers and associates to grow the business.
• Follow Ulta Beauty policies, procedures, and standards and understand opportunities for the supported brands.
• Represent brand image and follow the Ulta Beauty dress code, including wearing brand assets as directed.
• Keep assigned work areas replenished, signed, faced, and stocked with testers maintained to hygiene standards.
• Maintain cleanliness and operational standards in brand areas and other assigned areas, including the sales floor, restrooms, cashwrap, backroom, and break area.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Paid time off for eligible full-time associates.
• Health, dental, vision, life, and disability benefits for eligible full-time associates.
• Dental, vision, life, and disability benefits for eligible part-time associates.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED