Multi Brand Advisor I

Ulta Beauty, Inc.•College Station, TX

7d•Onsite

About The Position

The Multi-Brand Advisor (MBA) maximizes sales for MAC, Clinique, and Estée Lauder by engaging guests, identifying their needs, and helping them select and purchase cosmetics, skincare, and fragrance. The role represents Ulta Beauty and the supported brands, maintains store standards, and supports the Experience Manager through sales and service performance, guest experience, associate culture, operating procedures, and compliance. It requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The MBA builds sales and guest loyalty through personalized service, product recommendations, demonstrations, makeup applications, skincare analysis, appointments, and in-store events. The role also supports brand education and promotions, maintains relationships with brand partners, and follows company policies and operational standards. Responsibilities include replenishment, tester hygiene, cleanliness, displays and resets, inventory and shipment tasks, and loss-prevention practices.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by applicable state law.
Demonstrated passion for and significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule including days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC, Clinique, and Estée Lauder brand sales and clientele goals, and contribute to store sales, loyalty, shrink, and omnichannel goals.
Build the business through sales targets, product services, data capture, guest loyalty, guest recruitment, and repeat visits.
Promote the guest loyalty program, credit offerings, and Ulta Beauty app.
Greet and engage guests; personalize service, offer samples, recommend complementary products or services, and share promotions, events, and services.
Build and maintain a customer list for the supported brands and provide superior service to guests.
Handle sales, refunds, and exchanges courteously.
Maintain knowledge of supported brands, their heritage, products, and expertise, and share it with guests and teammates.
Perform makeup applications, skincare analysis, product demonstrations, and exclusive demonstrations to support sales and guest experience.
Book appointments and support services and in-store events while working toward brand and store sales goals.
Stay informed about and participate in brand and store promotions and marketing initiatives.
Use the clientele system to collect guest information and follow up after sales or sampling.
Keep current with industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt and regular attendance.
Contribute to an inclusive environment for teammates, peers, and guests.
Maintain relationships with brand partners through required training and participation in events and promotions.
Address and resolve guest concerns according to Ulta Beauty standards.
Collaborate with managers and associates to grow the business.
Attend seasonal seminars and ongoing brand and category training.
Know and follow Ulta Beauty policies, procedures, and standards.
Understand opportunities related to MAC, Clinique, and Estée Lauder products at Ulta Beauty.
Follow the dress code and wear brand assets as directed.
Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards in brand areas and other assigned areas, including the sales floor, restrooms, cashwrap, backroom, and break area.
Assist with merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.