Multi Brand Advisor I

Ulta Beauty, Inc.•Conroe, TX

12h•Onsite

About The Position

The Multi-Brand Advisor (MBA) maximizes sales for focused Estee Lauder Companies brands, including MAC, Clinique, and Estee Lauder, by engaging guests, determining their needs, and assisting with merchandise selection and purchases. The role represents Ulta Beauty and the supported brands while maintaining store standards, including cleanliness and replenishment. It supports the Experience Manager through sales and in-store events, guest service and associate culture, and compliance with operating procedures. The position requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The MBA works to meet brand and store sales, service, loyalty, and omni-channel goals; builds guest loyalty and clientele; provides personalized service and product recommendations; performs makeup applications, skincare analysis, and product demonstrations; and books and supports appointments, services, and events. The role also participates in brand training and promotions, maintains relationships with brand partners, handles guest concerns, and collaborates with store colleagues. Operational duties include following company policies and standards, maintaining the assigned brand area and other assigned store areas, replenishing and presenting merchandise, maintaining testers according to hygiene standards, participating in resets and inventory procedures, processing shipments, and following loss-prevention practices. The schedule is flexible and includes days, evenings, weekends, and holidays. Working conditions include frequent mobility and standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 pounds; and continuous coordination and manipulation of objects.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by applicable state law.
Demonstrated passion for and significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Ability to meet the physical demands described, including frequent mobility and movement and continuous lifting or moving of up to 10 pounds.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed MAC, Clinique, and Estee Lauder sales and clientele goals, and contribute to store goals for retail and service sales, guest loyalty, shrink, and omni-channel sales.
Build business and guest loyalty by achieving sales targets, using product services and data capture, recruiting new guests, and growing return visits.
Promote the guest loyalty program, credit, and the Ulta Beauty app to guests on the sales floor.
Provide personalized, exceptional guest service, including greeting and engaging guests, offering samples, recommending complementary products or services, and sharing current promotions, events, and services.
Build and maintain a customer list for MAC, Clinique, and Estee Lauder brand sales and provide ongoing guest service.
Handle sales, refunds, and exchanges courteously.
Maintain and share knowledge of the MAC, Clinique, and Estee Lauder brands, including their heritage and expertise.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and the guest experience.
Demonstrate and execute exclusive product demonstrations to grow and enhance the business.
Book appointments and support services and in-store events that deliver a strong guest experience and meet brand and store sales goals.
Stay informed about and participate in brand and store promotions and marketing initiatives.
Use the clientele system to obtain guest information and follow up after sales or sampling to build loyalty and grow the business.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain prompt, regular attendance.
Support an inclusive environment for teammates, peers, and internal and external guests.
Maintain relationships with brand partners through required training and execution of in-store events and promotions.
Address and resolve guest concerns according to Ulta Beauty philosophy and standards.
Collaborate with store managers and associates to help grow the business.
Attend seasonal seminars and ongoing brand and category training.
Follow and ensure compliance with Ulta Beauty policies, procedures, and standards.
Understand opportunities related to MAC, Clinique, and Estee Lauder products at Ulta Beauty.
Adhere to the Ulta Beauty dress code and wear brand assets as directed.
Keep assigned work areas replenished, signed, and faced, and maintain testers according to hygiene standards.
Maintain cleanliness and operational standards in the brand area and other assigned areas, including the sales floor, restrooms, cashwrap, backroom, and break area.
Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.