Mst Asm

Lowe's Home Centers•Anchorage, AK

About The Position

The MST Assistant Store Manager leads supervisors and associates supporting product categories in an assigned area. The role establishes service and operational goals, coaches and develops team members, manages performance, and ensures execution of service, reset, pricing, and operational programs. The manager also supports customer service, sales, merchandising, inventory accuracy, payroll and expense control, store safety, security, and shrink prevention. As Manager-on-Duty, the role provides leadership across the store, monitors customer and associate interactions, adjusts staffing to meet customer traffic, and ensures the store remains clean, safe, and well operated. MST-specific responsibilities include managing store reset, service, and pricing activities; supporting Live Nursery service and seasonal watering; supporting Ad Set execution; and maintaining product-location accuracy through SIMS execution and feedback.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience using Microsoft Office Suite.

Nice To Haves

Bachelor’s degree in a related field.
For Merchandising ASM: 5 years of experience leading service associates in a retail or consumer service industry.
For Specialty ASM: 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.
For Operations ASM: 5 years of experience leading support or operations associates in a retail or consumer service industry.
3 years of experience performing Manager-on-Duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.
For Operations ASM: experience in retail store freight-flow logistics.
For Specialty ASM: 1 year of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.

Responsibilities

Interview, select, develop, and directly lead supervisors and associates supporting product categories in the assigned area.
Model behaviors that support SMART customer service, product availability, and a clean and safe store.
Set measurable service and operational goals, align team efforts to those goals, and track progress daily.
Connect regularly with team members to understand challenges and remove obstacles.
Recognize effective behaviors and performance that exceeds operational goals.
Provide timely feedback, coaching, training, development opportunities, and mentorship; encourage open communication and constructive feedback.
Manage associate performance against goals and work with supervisors to address performance concerns.
Encourage idea-sharing and empower team members to make decisions while providing guidance as needed.
Identify associate-relations concerns, take appropriate action, and handle or escalate issues as appropriate.
Drive execution of service, reset, pricing, and operational programs by monitoring activity, providing feedback, and making adjustments.
Identify barriers to customer service and communicate solutions promptly so operations do not interfere with customers’ ability to see or interact with products.
Serve as a primary escalation point for significant customer complaints.
Manage store opening and closing procedures.
Control payroll and other controllable expenses, and ensure schedules support forecasted payroll plans.
Keep informed about industry service, sales, and operational trends and apply or share relevant knowledge.
Identify sales opportunities and inventory or merchandising gaps, and create action plans to improve in-stock performance, sales, and margins.
Find ways to improve the Pro customer experience and drive Pro sales within assigned departments.
Anticipate and address operational issues that could affect customer service or store sales goals.
Monitor safe operation of store power equipment and address violations.
Promote safety, security, and shrink prevention; ensure doors and gates are secured and monitored, report signs of theft, and take daily steps to maintain inventory and shrink-budget integrity.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and coach associates in the moment to support customer engagement and sales.
Ensure departments are staffed for customer traffic and shift associates to provide coverage as needed.
Manage associate responses to call buttons and validate that aisles are clean, safe, and free of clutter.
Direct non-MOD activities, such as customer complaints, management approvals, and store opening and closing activities, to appropriate non-MOD leaders.
Seek performance feedback and pursue self-development opportunities.
Build and maintain collaborative relationships with cross-functional partners.
Adapt effectively to work challenges and organizational change, setting an example for others.
Manage store reset, service, and pricing activity, including Live Nursery service and seasonal watering as needed.
Teach and demonstrate effective use of Lowe’s selling and service model.
Support Ad Set execution through MST Flex endcap and promotional-space execution, and validate promotional signage readiness.
Maintain product-location space accuracy through SIMS execution and feedback during reset and service activity.
Perform other duties as assigned.