MSP Team Lead

SWK Technologies

47d•Remote

About The Position

SWK Technologies is seeking an experienced Team Lead to oversee our Support Services team. This role combines technical expertise, leadership, and customer service excellence to ensure an outstanding support experience for our clients. You will lead a team of IT professionals, manage client communications, drive process improvements, foster a positive team culture, and uphold best practices in customer support. As part of our remote-first team, you'll collaborate with talented technology professionals, participate in weekly tech discussions, contribute to service improvements, and help shape a culture of learning, teamwork, and innovation. Join SWK Technologies and make a meaningful impact on our team, our clients, and our continued growth.

Requirements

Experience supporting Microsoft 365
Strong knowledge of Azure, InTune, EntraID
Experience with ticketing systems, specifically Halo PSA
Experience troubleshooting printers and related hardware
Strong written and verbal communication skills
Proven leadership and IT support experience
Proven experience in a customer support management role within a technology or software organization
Strong leadership skills with the ability to motivate and manage a team effectively
Experience with support ticketing systems and CRM tools
Ability to learn new processes quickly and identify areas of improvement
Clear, articulate and concise communications both written and verbal