MSP/VMS Implementation Lead

Pinnacle Group, Inc. • Remote PA, PA

1d

About The Position

The MSP/VMS Implementation Lead is responsible for implementing workforce management solutions using various VMS platforms. The role includes gathering client requirements, coordinating with assigned project managers, designing and describing solutions, and managing MSP and VMS configurations to address client-specific business problems. It also involves solution design consulting, VMS configuration, and creating and documenting process flows. The Implementation Lead trains VMS analysts, steady-state VMS support teams, and MSP Operations teams on processes and supporting documentation, including guides, notifications, and SOPs.

This position works in a fast-paced, deadline-driven environment with high performance expectations and a strong emphasis on accuracy and attention to detail. The general expectation is 45 to 50 hours per week, with some projects requiring up to 60 hours. Some travel is possible.

Requirements

• Advanced configuration knowledge of VMS platforms, including Fieldglass, Beeline, and VNDLY.
• Ability to work independently and as part of a team.
• Ability to develop creative solutions to challenging problems.
• Self-starter with initiative who can work independently with little direction and exercise good judgment.
• Curiosity and problem-solving ability, with a desire to improve processes and willingness to go the extra mile.
• Ability to work with ambiguous directions and make progress toward goals despite ambiguity.
• Ability to work in a fast-paced, deadline-driven environment; the general expectation is 45 to 50 hours, and some projects may require 60 hours.
• High performance expectations, accuracy, and attention to detail.

Nice To Haves

• At least 5 years of previous experience in contingent workforce management supporting MSP/VMS.
• Experience with Beeline, Fieldglass (FG), and VNDLY VMS.
• Beeline Level 2 certification.
• Fieldglass advanced certification or system integrator certification.
• Bachelor’s degree.

Responsibilities

• Lead VMS implementation phases, including requirements-gathering discussions and meetings.
• Coordinate implementation work with assigned project managers.
• Design, describe, and manage MSP and VMS configuration solutions for client-specific business problems across various VMS platforms.
• Provide solution design consulting and configure VMS platforms.
• Create and document process flows.
• Train VMS analysts, steady-state VMS support teams, and MSP Operations teams on processes and documentation, including guides, notifications, and SOPs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed