MSP IT Support Engineer

Riverside Recruiting • Independence, OH

4d • Hybrid

About The Position

This is a full-time employment opportunity for an MSP IT Support Engineer. The role involves providing technical support to clients, prioritizing and managing tickets, and handling phone and email correspondence. Responsibilities include resolving Level 1 and Level 2 support tickets, escalating Level 3 tickets to senior engineers, and ensuring client satisfaction through responsive support. The engineer will also troubleshoot and resolve wireless network issues, respond to alerts from monitoring tools, manage user accounts (creation, disabling, password resets, rights), deploy desktops and laptops, train users, detect and remove viruses and malware, document configurations and changes, handle printer installation and troubleshooting, upgrade software and hardware, configure Office 365 email, install new applications, and migrate users/data.

Requirements

• IT Support experience at a MSP
• Great communication skills
• Troubleshooting skills
• Must pass a background check
• Must pass a drug/nicotine screening

Responsibilities

• Provide technical support to clients
• Prioritize and manage tickets
• Handle phone and email correspondence
• Resolve Level 1 and Level 2 support tickets
• Escalate Level 3 tickets to senior engineers
• Ensure client satisfaction through responsive support
• Troubleshoot and resolve wireless network issues
• Respond to issues discovered by monitoring tools
• Create, disable, and reset passwords and rights
• Deploy desktops and laptops and train users
• Detect and remove viruses and malware
• Document configurations and changes
• Printer installation and troubleshooting
• Upgrade software and hardware
• Office 365 email configuration
• Install new applications
• Migrate users/data

Benefits

• Paid training and certifications
• Laid-back culture and leadership
• Financially stable and growing company
• Company outings and team-building events
• Employee recognition and awards, open door policy
• Company condo in FL for vacation or remote work
• Professional development
• Paid certifications
• Continuing education
• Medical insurance
• Dental insurance
• Life insurance
• Wellness coach
• 401k with company match
• PTO for vacation, holidays, sick days, birthday, new parents, work anniversary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed