MSIM Student Success & Academic Advisor (Temporary)

University of Washington•Seattle, WA

9d•$72,000 - $74,400•Hybrid

About The Position

The Information School is hiring a temporary MSIM Student Success & Academic Advisor to provide academic advising and student support coaching for the Master of Science in Information Management (MSIM) program. Reporting to the Lead MSIM Advisor, this role also coordinates with other iSchool program staff on student-facing activities. The position is temporary for an expected duration of seven months and is hybrid, with at least three days per week on site at the UW Seattle campus. Remaining days may be worked remotely with supervisor approval. Schedule flexibility is required for occasional evening or weekend events, with advance notice when possible. Some local, state, or national travel may be necessary for student recruitment. The advisor supports students throughout their academic journey, including academic planning, registration, leave planning, reinstatement, and degree completion. The role also coaches students through academic challenges, builds student community, supports career-related programming, plans events, and contributes to recruitment, admissions, and onboarding activities. The position is 100% FTE, first shift, with an annual pay range of $72,000 to $74,400.

Requirements

Bachelor’s degree in Higher Education Administration, Information Management, or a related field; equivalent education or experience may substitute where permitted.
At least 3 years of experience in student counseling or mentoring.
Ability to work independently, as part of a team, and to lead others.
Effective written, verbal, and technology-mediated communication skills.
Demonstrated success working with diverse populations.
Flexibility to support occasional evening or weekend events.
Some local, state, or national travel may be necessary to support recruitment activities.

Nice To Haves

Advanced degree in Higher Education, Information Management, or a related field.
Experience developing and administering programs for student recruitment, support and retention, study skills, personal and career counseling, or other academic assistance.
Experience using UW systems such as MyGradProgram (MGP), Slate, Student Database (SDB), and the BI Portal.
Experience working with international students.
Familiarity with fee-based programs and Continuum College.
Knowledge of Microsoft Office products, including SharePoint and Teams.
Familiarity with Canvas or equivalent learning management systems.
Familiarity with video or web conferencing technology such as Zoom.

Responsibilities

Serve as a primary advisor to MSIM students on degree requirements, program tracks, and university policies across online and in-person modalities.
Guide students in personalized academic planning based on their program path and progress.
Respond to student inquiries by email, phone, chat, and in person.
Support student processes from registration and leave planning through graduation, including add codes, reinstatement, and degree completion.
Create and maintain self-service resources, handbooks, and student communications.
Partner with campus offices, including International Student Services, the Graduate School, and Disability Resources, to connect students with support.
Coach and mentor graduate students through academic challenges, including time management, study skills, and personal development.
Build student community through initiatives such as the Virtual Student Community and partnerships with student organizations.
Collaborate with Career Services on workshops and programming supporting students’ professional growth.
Plan and deliver orientation sessions, workshops, and town halls.
Develop social, professional, and educational programming with iSchool staff.
Engage prospective students through information sessions, advising conversations, and admissions committee participation.
Design onboarding experiences, including asynchronous Canvas orientation courses.
Contribute to team, departmental, and university-wide initiatives and pursue ongoing professional development.