MSB Sales Associate

Heritage Grocers Group•Oakland, CA

About The Position

The MSB Sales Associate promotes Cardenas MSB products and services through excellent customer service while following applicable compliance regulations, operating procedures, and policies. The role focuses on profitably growing sales by welcoming customers, explaining products, answering questions, recommending related services, and ensuring a positive customer experience. The associate conducts and records transactions in the POS and is accountable for sales, cash, and transactions recorded on their behalf. They follow departmental training manuals and standard operating procedures and maintain required AML and BSA certifications. The position requires a commitment to efficiency, effectiveness, service, and company values. The associate promotes the financial services offered to customers, complies with company policies and procedures and applicable Bank Secrecy Act and Anti-Money Laundering regulations, and completes assigned compliance training and exams. Responsibilities also include maintaining the work area and equipment, operating a computer and office equipment, safeguarding transaction cash, tracking services in custody, and keeping a supervisor informed of events requiring intervention. The role calls for a positive work environment, discretion with confidential information, and flexibility to cover a flexible work schedule. The work environment is typical of an office. The listed pay scale is $19.50 to $22.24; actual pay depends on factors including skills, relevant work experience, education, and training.

Requirements

High school diploma.
Fluent in Spanish.
Excellent communication skills.
Knowledge of computer navigation and software.
Attentive and friendly demeanor.
No criminal record.
Ability to work under little or no supervision.
Ability to work under pressure.
Ability to multitask in a fast-paced, constantly evolving environment.
Ability to meet the physical demands of the job, including regularly sitting, standing, and using hands to handle objects, tools, or controls; close vision and ability to adjust focus are also required.

Nice To Haves

Sales experience.
Cash-handling experience.
Bilingual in Spanish and English.
Financial services experience.

Responsibilities

Promote MSB products and financial services to customers and work to grow sales.
Welcome customers, guide them through available products, answer questions, and provide a pleasant experience.
Recommend related products and services to expand customer options and relationships with Cardenas.
Follow departmental training manuals, standard operating procedures, company policies, and applicable BSA and AML regulations.
Pass the designated anti-money-laundering compliance exam and attend training assigned by the compliance team.
Keep required AML and BSA certifications current.
Conduct and register financial transactions in the POS.
Remain accountable for sales, cash, and transactions recorded on the associate's behalf.
Maintain the work area and equipment in optimal condition and report needed maintenance or repairs.
Operate a computer and assigned office equipment and process financial transactions effectively.
Safeguard cash originating from financial transactions and inventory services under custody.
Provide a high level of customer service and deliver appropriate information about financial services to support sales.
Keep the supervisor informed about events that may require intervention.
Maintain positive team relationships and contribute to a positive work environment.
Handle confidential information appropriately.
Cover a flexible work schedule.
Perform other work-related duties as assigned.