MSB Sales Associate
About The Position
The MSB Sales Associate promotes Cardenas Markets’ money services business (MSB) products and services through excellent customer service while following compliance regulations, operational procedures, and company policies. The role focuses on profitably growing sales by welcoming customers, explaining products, answering questions, conducting and recording transactions in the POS, and recommending related products. The associate follows department training manuals and standard operating procedures, maintains required AML and BSA certifications, and is accountable for sales, cash, and transactions recorded on their behalf. The position also requires continually developing efficiency, effectiveness, and service while upholding company values. The work environment is typical of an office. The employee is regularly required to sit, stand, and use their hands to handle objects, tools, or controls, and needs close vision and the ability to adjust focus. The listed pay scale is $19.40 to $22.18; individual pay depends on factors including skills, relevant experience, education, and training.
Requirements
- High school diploma.
- Fluent in Spanish.
- Excellent communication skills.
- Knowledge of computer navigation and software.
- Attentive and friendly demeanor.
- No criminal record.
- Ability to work under little or no supervision.
- Ability to work under pressure.
- Ability to work in a fast-paced, constantly evolving environment and demonstrate excellent multitasking skills.
- Ability to handle confidential information.
Nice To Haves
- Sales experience.
- Cash-handling experience.
- Bilingual in Spanish and English.
- Financial services experience.
Responsibilities
- Promote the company’s financial services to customers and provide excellent customer service.
- Explain financial services to customers, answer questions, and recommend related products to help increase sales.
- Follow company policies and procedures, Bank Secrecy Act and Anti-Money Laundering regulations, and applicable business partner requirements.
- Pass the company-designated anti-money-laundering compliance exam and attend assigned AML training.
- Keep required AML and BSA certifications up to date.
- Conduct and record financial transactions in the POS and operate a computer effectively.
- Safeguard cash from financial transactions and remain accountable for sales, cash, and transactions recorded on their behalf.
- Maintain the work area and equipment in optimal condition and report needed maintenance or repairs.
- Understand and operate assigned office equipment.
- Inventory services under custody.
- Keep the supervisor informed of events that may require intervention.
- Maintain a positive work environment and build positive team relationships.
- Deliver appropriate information about financial services to customers with the objective of increasing sales.
- Perform other work-related duties as assigned.
- Be willing to cover a flexible work schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
