CRM Functional Analyst

Theoris • Carmel, IN

3d • Hybrid

About The Position

Theoris is looking to hire a MS Dynamics CRM Functional Analyst. In this role you will support the organization’s customer experience initiatives by analyzing, specifying, proposing, and partnering with our client’s business area leaders and subject matter experts to define solutions using knowledge and expertise around the Microsoft Dynamics (D365) Customer Engagement system.

Requirements

• Bachelor’s degree in business or related technical field required; or four to six years of related work experience.
• 2-4 years of Microsoft Dynamics 365 experience, preferred.
• Ability to multitask, meet deadlines and adapt to changing and evolving work environment & priorities.
• Leverage customer experience tools, templates, and frameworks.
• Experience in Microsoft Dynamics D365 solution configuration preferred.
• Experience working in software development lifecycle, including testing and validating solutions.
• Experience working as a Business Analyst to support the configuration and implementation of technology solutions.
• Ability to work within a fast-paced, deadline-oriented environment with minimal supervision.
• Must be well organized with a high attention to detail and accuracy.
• Must have strong skills in Microsoft Word, Outlook, Excel and PowerPoint.

Responsibilities

• Contribute to the execution of engineering projects, ensuring their successful completion within defined timelines and quality standards.
• Capable of providing gap analysis and needs assessments to uncover business needs.
• Able to elicit and identify project requirements from end users.
• Responsible for validating requirements by providing option comparisons and justifications.
• Provide Microsoft Dynamics D365 system configuration support based on changing business needs.
• Assist in system analysis, design, development, and testing activities related to D365 configuration and development; proficient in testing to ensure successful execution and appropriate application of solutions.
• Creation of project documentation to include user reference manuals, training deliverables, business requirements documentation, test scripts and work product validation.
• Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones.

Benefits

• Robust Health Insurance
• 401(k) plan
• PTO
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level