CRM Application Analyst

UDR Consulting Inc•Charleston, WV

5d•Onsite

About The Position

UDR is seeking qualified candidates for a CRM Application Analyst opportunity in Charleston, West Virginia. This role involves configuring and optimizing CRM tools, analyzing data through custom reports and dashboards, gathering requirements from company teams, providing user support and training, and ensuring data hygiene. The ideal candidate will have a strong technical background in CRM platforms, SQL, data modeling, and reporting tools, coupled with excellent communication skills.

Requirements

A bachelor's degree in Information Systems, Business Administration, or a related field.
2 to 4 years of hands-on work with CRM platforms like Salesforce or Microsoft Dynamics.
Knowledge of SQL (Structured Query Language for databases), data modeling, and reporting tools like Power BI.
Strong communication skills to explain technical ideas to non-technical business workers.
A minimum of three (3) years of Microsoft Dynamics CRM development experience.
A minimum of three (3) years of experience in web development using ASP. Net, Visual Studio (version 2008 or higher), .NET Framework 2.0+, JavaScript and C#.
A minimum of two (2) years of experience using ASP. Net MVC, WCF, jQuery and jQuery UL.
A minimum of two (2) years of experience using SQL Server.
A minimum of two (2) years Data Design/Data Modeling experience.
A minimum of two (2) years of Analysis and Design experience.
A minimum of one (I) year of experience with Microsoft SharePoint Services/Server and Team Foundation Server (TFS) for team collaboration.
Excellent communications skills (both verbal and written) to communicate with various stakeholders including, but not limited to, project managers, business analysts, database administrators and application analysts as well as business policy staff and workers.

Responsibilities

Set up and optimize CRM tools, workflows, and automated tasks.
Build custom reports and dashboards to track sales, customer retention, and trends.
Talk with company teams to find out what features they need in the software.
Troubleshoot system errors and train staff members on how to use the platform.
Clean up bad data and make sure customer information stays accurate.