MS D365 CRM Functional Consultant

Below•Austin, TX

About The Position

The resource shall have good hands-on experience on MS Dynamics CRM with capabilities in conducting business user/stakeholder workshops to elicit business requirements, understand the 'As Is' process, and based on information gathered, chart out the 'To Be' process. The role involves being well-versed with requirements gathering and analysis, preparing business requirement and functional specification documents, test plans and test cases, UAT, end-user training, and coordination between onshore/offshore teams and business users. The consultant will resolve any conflicts that might arise in the understanding of documented project-related artifacts and coordinate with technology teams to plan resourcing, deliverables, and timelines. Experience between 5 to 8 years is required, along with good communication skills, client-facing capabilities, a learning attitude, and coordination with offshore/onshore and external teams.

Requirements

Experience between 5 to 8 years.
Good communication skills.
Client-facing capabilities.
Learning attitude.
Coordination with offshore/onshore and external teams.
MSCRM Configuration 2011, 2013, 2015, 2016.
Experience of 10-15 years in IT.
At least 6-8 years in functional roles.
At least 4-5 years on MSCRM (Version 2011/2013/MSCRM 2016 and Dynamics 365 versions) in the role of a Business Analyst/Functional Consultant.
Executed at least two end-to-end projects in MSCRM, including complex functionality, integrations with multiple systems, and a global user base.
Demonstrable experience in requirements gathering, analysis, documentation, customer review, and sign-off.
Extensive experience in conducting workshops, interacting with Senior Business users and IT Stakeholders.
Experience working in Agile/iterative methodology.
Excellent communication and documentation skills.

Nice To Haves

Manufacturing domain experience.
Banking domain experience.
Insurance domain experience.

Responsibilities

Conducting business user/stakeholder workshops to elicit business requirements.
Understanding the 'As Is' process and charting out the 'To Be' process.
Requirements gathering and analysis.
Preparing business requirement and functional specification documents.
Preparing test plans and test cases.
User Acceptance Testing (UAT).
End-user training.
Coordination between onshore/offshore teams and business users.
Resolving conflicts in understanding of project-related artifacts.
Coordinating with technology teams to plan resourcing, deliverables, and timelines.
Provide support and quality assurance for delivered Microsoft Dynamics CRM solutions.
Work with QA team lead to prepare test scenarios and test cases.
Conduct solution testing and assist with user acceptance testing.
Enable preparation of training materials and work with customer side champions in conduct of end-user training.