MRB/RMA Coordinator

Vantedge Medical - VDB•San Jose, CA

6d•$25 - $30•Onsite

About The Position

This position facilitates MRB dispositions, carrying out dispositions and maintains MRB log. The MRB/RMA Coordinator will disposition and update Non-conformance reports after review of the issue with Engineering/Manufacturing. They will coordinate with Manufacturing and Planning to release rework work orders, physically scrap parts, update NCRs with customer approval or engineering justification, and follow up with the RMA Coordinator for part returns. This role ensures customer returns are processed in a timely manner by coordinating with the appropriate Engineer. The MRB/RMA Coordinator will maintain a MRB log, provide periodic status updates, and may support QC inspections. They will communicate and coordinate with the Metal Quality Manager, Manufacturing, and Engineering regarding production issues affecting quality or on-time delivery. The position requires working under pressure, meeting deadlines, and maintaining a positive attitude. The MRB/RMA Coordinator authorizes and approves expenditures according to company policy, interacts with all functional groups, and exercises judgment within defined practices and policies related to quality and personnel. They will also develop, modify, and execute inspection processes critical to customer satisfaction. Primary direction is provided by the Quality Manager, with potential direction from other executive staff members. This position does not supervise staff.

Requirements

AA degree or equivalent from a two-year college or technical school: or six months to one year of related experience and/or training: or equivalent combination of education and experience.
At least 5 years of experience working in a quality/ manufacturing environment.
Working knowledge of ERP systems.
Verbal and written communication skills, including the ability to effectively communicate with all employees.
Strong blueprint reading skills.
Working knowledge of measuring tools (Calipers, Pin Gauges, Micrometers, height gauges, etc.).
Excellent computers skills and the ability to create documents using software programs including the creation of spreadsheets.
High level problem assessment and solution skills.

Responsibilities

Disposition and update Non-conformance reports after review of the issue with Engineering/Manufacturing.
Coordinate with Manufacturing and Planning to release the rework work order and move the parts to the designated location if rework is dispositioned.
Update the NCR and physically scrap parts to the appropriate bin if scrap is dispositioned.
Update the NCR with the Customer’s approval or Engineering justification if UAI is dispositioned.
Follow up with the RMA Coordinator until the parts are returned if RTS is dispositioned.
Make sure customer returns are processed in a timely manner, by coordinating with the appropriate Engineer.
Maintain a MRB log and provide periodic status updates.
Support QC inspections as needed.
Communicate and coordinate with the Metal Quality Manager, Manufacturing and Engineering regarding production issues that may affect quality and or on-time delivery.
Work under pressure and meet deadlines, while maintaining a positive attitude.
Authorize and approve expenditures in accordance with the company’s Expenditure Approval Policy.
Interact with all functional groups within the organization and with all levels of employees as well as suppliers and outside service providers.
Exercise judgement within broadly defined practices and policies as it relates to quality and personnel.
Develop, modify, and execute inspection processes that are critical to maintain complete customer satisfaction.