RMA Coordinator
About The Position
We are seeking a detail-oriented and customer-focused professional to join our team in a key support role. This position is responsible for managing customer return requests initiated by the Service team, ensuring merchandise is returned to Evertz in accordance with established Standard Operating Procedures (SOPs). The role involves close collaboration with internal departments—including Production, Logistics, Sales, Administration, and Technical Support—to facilitate warranty replacements, coordinate repair unit shipments, and prepare replacement quotes for customers. The ideal candidate thrives in a fast-paced, collaborative environment and is committed to delivering a seamless customer experience.
Requirements
- Post-Secondary Education in related field (Business, Administration) or related experience
- Excellent verbal and written communication skills, critical thinking skills, problem-solving ability, time management skills and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of Microsoft Excel, Word, and Outlook
Nice To Haves
- Some customer service experience if preferred
Responsibilities
- General administrative duties
- Evaluation of customer needs and solutions
- Issue and process Return Merchandise Authorization numbers (RMAs) for customer hardware returns
- Correspond with customers regarding returns, status updates and payments
- Other duties as required
Benefits
- Employer funded benefits program
- Competitive total compensation package
- Work-Life Balance
- Employee assistance plan
- Employee Discount Platform
- Career Progression
- Casual Work Environment
- Social Events and Sports Teams
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
