Shipping/RMA (Returned Materials Authorization) Coordinator
About The Position
IEM is seeking a detail-oriented and results-driven RMA (Returned Materials Authorization) Coordinator to oversee and streamline our returns process within a fast-paced manufacturing environment. This role plays a critical part in ensuring returned materials are processed efficiently, accurately, and in alignment with company standards. The ideal candidate brings hands-on warehouse experience, strong cross-functional communication skills, and a proactive approach to problem-solving. A valid forklift certification is required. This position requires 100% in-office presence in our Surrey, B.C. offices and does not offer remote work.
Requirements
- High school graduate with some technical post secondary training or experience preferred
- Minimum of 2+ years working in Warehouse/Shipping
- Previous RMA experience in Manufacturing preferred
- One year of forklift experience combined with a valid forklift certification preferred
- Strong communication, time management, organizational and problem-solving skills
- Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization
- Access to reliable vehicle as traveling from buildings may be required
- Able to handle heavy lifting (up to 50lbs)
- Able to travel and work at all IEM sites
Responsibilities
- Processing and following up on any open RMA orders
- Working closely with internal departments such as production, purchasing, warehouse, shipping, and accounting to close RMA orders
- Manually load or unload RMA orders from pallets, skids, or other lifting devices
- Process changes in ERP system (INFOR)
- Confirm quality checks and documentation have been completed
- Communicate with vendors on returning items for replacement or receiving credit notes
- Follow existing RMA processes and protocols; looking for improvements to current processes
- Assist in all aspects of the purchase process, including maintaining a network of reliable suppliers, cost analysis, sourcing, quotations, timely order placement, monitoring of order delivery timelines, and resolving any discrepancies or delivery issues
- Immediate notification to all stakeholders of any potential delay of materials
- Maintain accurate files in regard to pricing, order confirmations, and other vendor related issues
- Perform additional duties as assigned to support the team and organization
Benefits
- A bonus and/or long-term incentive units may be provided as part of the compensation package
- full range of medical, financial, and/or other benefits, dependent on the level and position offered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
